Customer Service Representative

Placements24; Benoni; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary and benefits

Hybrid work flexibility

Professional development and training

Supportive team environment

Growing and reputable organization

Job summary

WhatJobs Direct in Benoni, Gauteng is seeking a Customer Service Representative for a hybrid role combining remote work with office collaboration. You will handle inquiries, resolve issues, and maintain strong customer relationships to support the company’s reputation for outstanding service.

The ideal candidate has excellent communication, problem-solving skills, and a proactive, empathetic approach to helping customers in a fast-paced environment.

Qualifications

• Previous experience in customer service or call center.
• Strong verbal and written communication skills.
• Proficiency with computers and CRM software.
• Ability to multitask and manage time effectively.
• Hybrid schedule with in-office days in Benoni, Gauteng.

Responsibilities

• Handle inbound inquiries via phone, email, and chat.
• Provide accurate information about products and policies.
• Resolve complaints and issues to ensure customer satisfaction.
• Process orders, forms, applications, and requests.
• Maintain CRM customer records and logging interactions.
• Identify and escalate priority issues to the appropriate personnel.
• Collaborate with team members and other departments to ensure a smooth customer experience.
• Contribute to team efforts and departmental objectives.
• Follow communication protocols and company guidelines.
• Seek opportunities to enhance customer satisfaction and loyalty.

Skills

Customer service experience

Verbal and written communication

Listening and problem-solving

Multitasking and time management

Teamwork and independence

Empathy in customer interactions

Education

High school diploma or equivalent; further education a plus

Tools

CRM systems

Job description

About the Role

Our client, WhatJobs Direct, is seeking a dynamic and customer-oriented Customer Service Representative to join their team in Benoni, Gauteng . This hybrid position combines the benefits of remote work with essential in-office collaboration, offering a flexible yet structured work environment. You will serve as a key point of contact for customers, handling inquiries, resolving issues, and ensuring a high level of satisfaction. We are looking for individuals with excellent communication skills, a proactive attitude, and a genuine passion for helping others. The ideal candidate will be adept at managing diverse customer needs, possess strong problem-solving capabilities, and maintain a professional demeanor. This role is critical in fostering positive customer relationships and contributing to our client's reputation for outstanding service. You will be part of a supportive team in Benoni, Gauteng , working together to achieve departmental goals. This role requires a dedicated professional who can adapt to a hybrid work model while consistently delivering exceptional service. Your ability to connect with customers and effectively address their concerns will be paramount to your success.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and chat in a timely and professional manner.


• Provide accurate information about products, services, and company policies.


• Resolve customer complaints and issues efficiently, ensuring customer satisfaction.


• Process orders, forms, applications, and requests as needed.


• Maintain customer records by updating account information and logging interactions in the CRM system.


• Identify and escalation priority issues to the appropriate personnel.


• Collaborate with team members and other departments to ensure a smooth customer experience.


• Contribute to team efforts and departmental objectives.


• Follow communication protocols and company guidelines.


• Seek opportunities to enhance customer satisfaction and loyalty.

Requirements

• Previous experience in a customer service or call center role is required.


• Strong verbal and written communication skills.


• Excellent listening and problem-solving abilities.


• Proficiency in using computers and relevant software, including CRM systems.


• Ability to multitask and manage time effectively.


• Must be able to work a hybrid schedule, including required days in the Benoni, Gauteng office.


• High school diploma or equivalent; further education is a plus.


• A patient and empathetic approach to customer interactions.


• Ability to work well independently and as part of a team.


• A commitment to providing excellent customer service.

Benefits

• Competitive salary and benefits package.


• Hybrid work arrangement offering flexibility.


• Opportunities for professional development and training.


• Supportive team environment.


• Be part of a growing and reputable organization.