Hybrid Entry-Level Customer Support Specialist

Placements24; Benoni; Hybrid; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Comprehensive training program

Opportunities for career progression

Medical aid contribution

Provident fund participation

Paid leave entitlement

Supportive team culture

Mentorship from experienced pros

Exposure to varied CS roles

Job summary

Placements24 in Benoni, Gauteng, is seeking an enthusiastic Entry Level Customer Support Agent for a hybrid role combining in-office learning with remote work flexibility. You will be the primary contact, handling inquiries, providing product information, and resolving basic issues.

This position offers comprehensive training and opportunities for growth within a supportive team, ideal for those starting a career in customer service.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication.
• Strong interpersonal skills and friendly demeanor.
• Basic computer proficiency and ability to learn new software quickly.
• A strong willingness to learn and develop customer service skills.
• Ability to work both independently and as part of a team.
• Good listening skills and attention to detail.
• Reliable and punctual with a strong work ethic.
• Prior customer-facing experience is a plus but not essential.
• Adaptability to a dynamic work environment.

Responsibilities

• Respond to customer inquiries through phone, email, and chat.
• Provide clear information regarding services and products.
• Assist customers with basic troubleshooting and issue resolution.
• Process customer requests, orders, or account updates.
• Maintain accurate records of customer interactions in the CRM system.
• Escalate complex issues to senior agents or relevant departments.
• Follow communication scripts and company guidelines.
• Gather customer feedback to identify areas for improvement.
• Contribute to team efforts and assist colleagues when required.
• Learn and adapt to new products, services, and procedures.

Skills

Verbal communication

Written communication

Interpersonal skills

Team player

Willingness to learn

Education

High school diploma

Job description

Placements24 in Benoni, Gauteng, is seeking an enthusiastic Entry Level Customer Support Agent for a hybrid role combining in-office learning with remote work flexibility. You will be the primary contact, handling inquiries, providing product information, and resolving basic issues.

This position offers comprehensive training and opportunities for growth within a supportive team, ideal for those starting a career in customer service.