Hybrid Tech Support Specialist — Customer Delight

Placements24; Benoni; Hybrid; ZAR 83,000 - 165,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

Employee discounts on company products

Training and advancement opportunities

Job summary

Placements24 is seeking a Customer Service Representative in Benoni, Gauteng, blending in-person and remote work in a hybrid setup. You will handle inquiries via phone, email, chat, and social media, offering first-line technical support for consumer electronics, and guiding customers through diagnostic steps.

You will document interactions in the CRM, maintain up-to-date product knowledge, and collaborate with teams to resolve issues and improve the customer experience.

Qualifications

• Experience in customer service or technical support preferred.
• Strong communication and active listening skills.
• Ability to explain technical concepts in simple terms.

Responsibilities

• Respond to inquiries via phone, email, chat, and social media in a professional manner.
• Provide first-level technical support for product issues including setup and troubleshooting.
• Guide customers through diagnostic steps and resolution processes.
• Escalate complex issues to senior staff with detailed information.
• Document all interactions in the CRM system.
• Maintain product knowledge to assist customers.
• Identify trends and provide feedback to improve documentation.

Skills

Customer service

Technical troubleshooting

Communication

CRM proficiency

Education

High school diploma

Tools

CRM systems

Job description

Placements24 is seeking a Customer Service Representative in Benoni, Gauteng, blending in-person and remote work in a hybrid setup. You will handle inquiries via phone, email, chat, and social media, offering first-line technical support for consumer electronics, and guiding customers through diagnostic steps.

You will document interactions in the CRM, maintain up-to-date product knowledge, and collaborate with teams to resolve issues and improve the customer experience.