Customer Service Advisor

Placements24; Pretoria; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Hybrid work model

Professional development and training

Friendly and collaborative work环境 in_P

Job summary

Placements24 is seeking a motivated Customer Service Advisor for a hybrid role in Pretoria. You will handle inquiries, resolve complaints, and provide information about services, combining remote and in-office collaboration.

The ideal candidate will have experience in customer service, excellent English communication, and the ability to document interactions in a CRM system. Join a supportive team focused on customer satisfaction in the Pretoria region.

Qualifications

• Experience in a customer service or client-facing role.
• Excellent verbal and written communication in English.
• Strong active listening and problem-solving abilities.
• Familiarity with CRM software and helpdesk platforms is a plus.
• Hybrid work schedule in Pretoria.

Responsibilities

• Handle inbound customer service calls, emails, and chat inquiries professionally and courteously.
• Provide accurate and comprehensive information regarding services, policies, and procedures.
• Resolve customer issues and complaints effectively, aiming for first-contact resolution whenever possible.
• Process customer requests, updates, and account changes with precision.
• Document all customer interactions and outcomes accurately in the CRM system.
• Collaborate with colleagues and other departments to ensure a smooth customer journey.

Skills

Customer service

Communication

Active listening

Problem solving

CRM familiarity

Tools

CRM software

Helpdesk

Job description

About the Role

Our client is seeking a motivated and professional Customer Service Advisor to join their team in Pretoria . This hybrid role offers the best of both worlds, allowing for remote work flexibility combined with essential in-office collaboration. You will be the primary point of contact for customers, handling inquiries, resolving complaints, and providing information about our client's services. The ideal candidate is passionate about customer satisfaction and possesses excellent communication skills, contributing to a positive and efficient support environment within the Pretoria region.

Key Responsibilities

• Handle inbound customer service calls, emails, and chat inquiries professionally and courteously.
• Provide accurate and comprehensive information regarding services, policies, and procedures.
• Resolve customer issues and complaints effectively, aiming for first-contact resolution whenever possible.
• Process customer requests, updates, and account changes with precision.
• Document all customer interactions and outcomes accurately in the CRM system.
• Collaborate with colleagues and other departments to ensure a smooth customer journey.

Requirements

• Previous experience in a customer service or client-facing role.
• Excellent verbal and written communication skills in English.
• Strong active listening and problem-solving abilities.
• Familiarity with CRM software and helpdesk platforms is a plus.
• Adaptability to a hybrid work schedule, with expectations for both remote and in-office presence in Pretoria .
• A positive attitude and a genuine desire to assist customers.

Benefits

• Competitive annual salary and potential for performance-based incentives.
• Hybrid work model providing work-life balance.
• Comprehensive health, dental, and vision insurance plans.
• Opportunities for professional development and training.
• A friendly and collaborative work environment in Pretoria .