Hybrid Customer Support Specialist - Remote & On-Site

Placements24; Durban; Híbrido; ZAR 180.000 - 270.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary incentives

Medical insurance

Dental insurance

Hybrid work model

Paid leave

Professional growth

Descripción de la vacante

Placements24 in Durban is seeking a versatile Customer Support Specialist to join a hybrid team. You will handle inquiries across phone, email, and chat, provide comprehensive information about our products and services, and maintain accurate customer records in the CRM.

The role requires prior experience in customer service or helpdesk, strong communication and active listening, and proficiency with CRM tools.

Formación

• Previous experience in a customer service or helpdesk role is required.
• Strong communication and active listening skills with a customer-centric attitude.
• Proficiency in using CRM software and other standard support tools.
• Ability to manage workload effectively in both remote and office settings.
• Must be comfortable commuting to the Durban office for designated in-office days.
• High school diploma or equivalent; certifications in customer support are advantageous.

Responsabilidades

• Handle customer inquiries through multiple channels (phone, email, chat) and resolve issues efficiently.
• Provide comprehensive support and information regarding our products and services.
• Maintain accurate and up-to-date customer records in the CRM system.
• Collaborate with team members in the office and remotely to share best practices and resolve complex cases.
• Identify opportunities to enhance customer satisfaction and provide constructive feedback for service improvements.
• Assist with onboarding new clients and providing initial setup guidance.

Conocimientos

Customer service

Communication

Active listening

Educación

High school diploma

Customer support certification

Herramientas

CRM software

Descripción del empleo

Placements24 in Durban is seeking a versatile Customer Support Specialist to join a hybrid team. You will handle inquiries across phone, email, and chat, provide comprehensive information about our products and services, and maintain accurate customer records in the CRM.

The role requires prior experience in customer service or helpdesk, strong communication and active listening, and proficiency with CRM tools.