Hybrid Customer Service Advisor – Growth & Perks

Placements24; East London; Hybrid; ZAR 180.000 - 260.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Hybrid work model

Career growth

Staff discounts

Medical aid

Provident fund

Supportive team in East London

Paid annual leave

Training & development

Employee assistance program

Zusammenfassung

Placements24 is seeking a Customer Service Advisor for the East London, Eastern Cape area. The role blends remote work with in-office collaboration at our East London branch, delivering outstanding service, handling inquiries, and guiding customers through products and services.

You will resolve issues, process orders, and maintain records while contributing to a positive customer experience. Strong communication and organizational skills are essential in a hybrid setup.

Qualifikationen

• High school diploma or equivalent required; customer service certifications are a plus.
• Previous customer service or advisory experience preferred.
• Excellent verbal and written communication in English.
• Strong interpersonal skills and the ability to build rapport with customers.

Aufgaben

• Respond to customer inquiries via phone, email, and in-person channels.
• Provide information on products, services, and company policies.
• Resolve customer complaints and issues efficiently and courteously.
• Process customer orders, returns, and exchanges accurately.
• Maintain detailed records of customer interactions and transactions.
• Escalate complex issues to supervisors or relevant departments as needed.
• Identify opportunities to enhance customer satisfaction and loyalty.
• Collaborate with team members to achieve departmental goals.
• Follow up with customers to ensure issues are resolved satisfactorily.
• Contribute to a positive and welcoming customer experience.

Kenntnisse

Excellent communication

Interpersonal skills

multitasking

Positive attitude

Customer focus

Computers & office software

CRM systems familiarity

Ausbildung

High school diploma or equivalent

Customer service certifications (advantageous)

Tools

CRM software

MS Office

Jobbeschreibung

Placements24 is seeking a Customer Service Advisor for the East London, Eastern Cape area. The role blends remote work with in-office collaboration at our East London branch, delivering outstanding service, handling inquiries, and guiding customers through products and services.

You will resolve issues, process orders, and maintain records while contributing to a positive customer experience. Strong communication and organizational skills are essential in a hybrid setup.