Hybrid Customer Service Advisor — Growth & Support

Placements24; Pretoria; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Hybrid work model

Professional development and training

Friendly and collaborative work环境 in_P

Job summary

Placements24 is seeking a motivated Customer Service Advisor for a hybrid role in Pretoria. You will handle inquiries, resolve complaints, and provide information about services, combining remote and in-office collaboration.

The ideal candidate will have experience in customer service, excellent English communication, and the ability to document interactions in a CRM system. Join a supportive team focused on customer satisfaction in the Pretoria region.

Qualifications

• Experience in a customer service or client-facing role.
• Excellent verbal and written communication in English.
• Strong active listening and problem-solving abilities.
• Familiarity with CRM software and helpdesk platforms is a plus.
• Hybrid work schedule in Pretoria.

Responsibilities

• Handle inbound customer service calls, emails, and chat inquiries professionally and courteously.
• Provide accurate and comprehensive information regarding services, policies, and procedures.
• Resolve customer issues and complaints effectively, aiming for first-contact resolution whenever possible.
• Process customer requests, updates, and account changes with precision.
• Document all customer interactions and outcomes accurately in the CRM system.
• Collaborate with colleagues and other departments to ensure a smooth customer journey.

Skills

Customer service

Communication

Active listening

Problem solving

CRM familiarity

Tools

CRM software

Helpdesk

Job description

Placements24 is seeking a motivated Customer Service Advisor for a hybrid role in Pretoria. You will handle inquiries, resolve complaints, and provide information about services, combining remote and in-office collaboration.

The ideal candidate will have experience in customer service, excellent English communication, and the ability to document interactions in a CRM system. Join a supportive team focused on customer satisfaction in the Pretoria region.