Hybrid Customer Solutions Advisor — Growth & Perks

Placements24; Mtubatuba Local Municipality; Híbrido; ZAR 180.000 - 300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work

Training & development

Staff discounts

Provident fund

Supportive team

Career growth

Descripción de la vacante

Placements24 in Richards Bay, KwaZulu-Natal, is seeking a Customer Solutions Advisor to assist customers with inquiries, advise on products, and ensure a smooth journey. The role blends in-office collaboration with remote duties, offering work-life balance within a dynamic retail environment.

You will identify needs, provide tailored solutions, and collaborate with sales and technical teams while maintaining accurate records and delivering excellent service to boost satisfaction and retention.

Formación

• Previous experience in a customer service or advisory role is essential.
• Strong communication and interpersonal skills, with a friendly and professional demeanor.
• Ability to understand and explain product features and benefits clearly.
• Excellent problem-solving abilities and a customer-centric approach.
• Proficiency in using CRM software and standard office applications.
• Ability to manage time effectively and prioritize tasks.
• Experience in the retail or home solutions sector is advantageous.
• High school diploma or equivalent; further education is a plus.
• Willingness to work a hybrid schedule, involving both office-based and remote duties in Richards Bay, KwaZulu-Natal.

Responsabilidades

• Handle customer inquiries via phone, email, and in-person meetings.
• Provide detailed information about products, services, and promotions.
• Assist customers in selecting the most appropriate solutions based on their needs.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Process orders, forms, applications, and requests accurately.
• Maintain customer records and update account information as needed.
• Build and maintain strong customer relationships through excellent service.
• Collaborate with sales and technical teams to ensure comprehensive customer support.
• Gather customer feedback to identify areas for service improvement.
• Adhere to company policies and procedures in all customer interactions.

Conocimientos

Customer service

Communication

CRM software

Problem-solving

Time management

Team collaboration

Educación

High school diploma

Herramientas

Office applications

CRM systems

Descripción del empleo

Placements24 in Richards Bay, KwaZulu-Natal, is seeking a Customer Solutions Advisor to assist customers with inquiries, advise on products, and ensure a smooth journey. The role blends in-office collaboration with remote duties, offering work-life balance within a dynamic retail environment.

You will identify needs, provide tailored solutions, and collaborate with sales and technical teams while maintaining accurate records and delivering excellent service to boost satisfaction and retention.