Customer Engagement Specialist

Placements24; Soweto; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary and bonus structure

Comprehensive health and wellness

Opportunities for career advancement

Job summary

Placements24 is seeking a Customer Engagement Specialist for a hybrid role in Soweto, Gauteng. You will enhance customer experience through proactive communication, personalized support, and loyalty initiatives, collaborating with sales and marketing to nurture relationships.

The ideal candidate enjoys building connections, has strong communication skills, and is comfortable using CRM platforms to track interactions and drive retention. Prior telecom sector exposure is a plus.

Qualifications

• Proven experience in customer service, customer success, or a related engagement role.

Responsibilities

• Develop and execute strategies to increase customer engagement and satisfaction.
• Respond to customer inquiries and resolve issues across various communication channels.
• Proactively reach out to customers to offer support, gather feedback, and promote services.
• Manage customer feedback loops and report insights to relevant departments.
• Personalize customer interactions based on their history and preferences.
• Assist in the development and implementation of loyalty programs and retention initiatives.
• Identify opportunities to upsell or cross-sell relevant products and services.
• Monitor social media and online forums for customer feedback and sentiment.
• Collaborate with marketing and sales teams on engagement campaigns.
• Maintain accurate customer interaction records and ensure data integrity.

Skills

Customer service

Communication

Multitasking

Time management

Customer-centric

Education

High school diploma or equivalent

Relevant degree or certification advantageous

Tools

CRM systems

Customer engagement platforms

Job description

About the Role

Our client, a vibrant telecommunications company, is seeking an enthusiastic Customer Engagement Specialist to join their team in Soweto, Gauteng. This hybrid role allows for a balanced approach to work, combining office presence with remote flexibility. You will be responsible for enhancing customer experience through proactive communication, personalized support, and engagement initiatives. The ideal candidate is passionate about customer satisfaction, possesses excellent communication skills, and has a creative approach to building customer loyalty. This is an exciting opportunity to make a tangible impact on customer relationships within a dynamic industry. You will work within a supportive team environment in Soweto, contributing to strategies that foster stronger customer connections. Our client is committed to innovation and customer-centricity, offering a rewarding career path for dedicated professionals. Join us in building lasting relationships with our customer base in Gauteng and beyond.

Key Responsibilities

• Develop and execute strategies to increase customer engagement and satisfaction.
• Respond to customer inquiries and resolve issues across various communication channels.
• Proactively reach out to customers to offer support, gather feedback, and promote services.
• Manage customer feedback loops and report insights to relevant departments.
• Personalize customer interactions based on their history and preferences.
• Assist in the development and implementation of loyalty programs and retention initiatives.
• Identify opportunities to upsell or cross-sell relevant products and services.
• Monitor social media and online forums for customer feedback and sentiment.
• Collaborate with marketing and sales teams on engagement campaigns.
• Maintain accurate customer interaction records and ensure data integrity.

Requirements

• Proven experience in customer service, customer success, or a related engagement role.
• Excellent communication, interpersonal, and active listening skills.
• Strong understanding of customer engagement strategies and techniques.
• Proficiency with CRM systems and customer engagement platforms.
• Ability to multitask, prioritize, and manage time effectively.
• A customer-centric mindset with a passion for delivering excellent service.
• Experience in the telecommunications sector is a plus.
• High school diploma or equivalent; a relevant degree or certification is advantageous.
• Must be comfortable working in a hybrid model based in Soweto, Gauteng.

Benefits

• Hybrid work model.
• Competitive salary and bonus structure.
• Comprehensive health and wellness benefits.
• Opportunities for career advancement and skill development.
• A dynamic and collaborative work environment.
• Employee discounts on company products and services.