Customer Engagement Specialist

Placements24; Sandton; Híbrido; ZAR 360 000 - 520 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary package

Health and retirement benefits

Opportunities for professional growth

Flexible hybrid work model

Modern office facilities

Generous annual leave

Regular training and development

Resumo da oferta

WhatJobs Direct in Sandton, Gauteng, is seeking a proactive Customer Engagement Specialist to join our team in a hybrid role blending remote flexibility with in-office collaboration.

You will nurture strong customer relationships, resolve issues, and drive engagement with our services. The ideal candidate has excellent communication, CRM proficiency, and a passion for delivering outstanding support in a fast-paced environment.

Qualificações

• Experience in customer engagement or customer success in a similar role.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Proficiency with CRM software and engagement platforms.
• Ability to analyze customer data and translate into actions.
• Hybrid work capability; balance remote and office tasks.
• Self-motivated with strong organization and time management.
• Passion for customer service and proactive problem-solving.
• Familiarity with digital marketing and social platforms is a plus.

Responsabilidades

• Develop and implement strategies to enhance customer engagement and satisfaction.
• Serve as primary contact for inquiries and issues.
• Respond to feedback and resolve complaints efficiently.
• Provide information and support on products and services.
• Maintain accurate customer data and CRM records.
• Collaborate with marketing and sales to align engagement strategies.
• Identify opportunities to upsell or cross-sell relevant services.
• Conduct customer satisfaction surveys and analyze feedback for insights.
• Participate in team meetings and contribute to service improvements.
• Build and nurture long-term relationships with key customers.

Conhecimentos

Customer engagement

Communication

CRM software

Data analysis

Hybrid work

Organizational skills

Formação académica

Marketing/Business/Communications degree

Ferramentas

CRM platforms

Descrição da oferta de emprego

About the Role

Our client, WhatJobs Direct, is looking for a proactive and communicative Customer Engagement Specialist to join their team in Sandton, Gauteng. This role offers a hybrid work arrangement, combining the benefits of remote flexibility with essential in-office collaboration. You will be responsible for fostering strong connections with customers, ensuring their satisfaction, and driving engagement with our client's services. This position requires excellent communication skills, a keen understanding of customer needs, and a passion for delivering outstanding support. As a Customer Engagement Specialist, you will play a key role in customer retention and satisfaction, acting as a brand ambassador and problem solver. The hybrid nature of this role allows for adaptability and a balanced approach to work within the dynamic Gauteng business landscape.

Key Responsibilities

• Develop and implement strategies to enhance customer engagement and satisfaction.
• Serve as a primary point of contact for customer inquiries and issues.
• Respond to customer feedback and resolve complaints efficiently.
• Provide information and support on products and services.
• Maintain accurate customer data and interaction records in the CRM system.
• Collaborate with marketing and sales teams to align engagement strategies.
• Identify opportunities to upsell or cross-sell relevant services.
• Conduct customer satisfaction surveys and analyze feedback for actionable insights.
• Participate in team meetings and contribute to service improvement initiatives, adhering to the hybrid schedule.
• Build and nurture long-term relationships with key customers.

Requirements

• Proven experience in customer engagement, customer success, or a similar customer-facing role.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Proficiency in CRM software and customer engagement platforms.
• Ability to analyze customer data and translate it into actionable strategies.
• High school diploma or equivalent; a degree in Marketing, Business, or Communications is preferred.
• Comfortable working in a hybrid model, balancing remote and in-office tasks.
• Self-motivated with strong organizational and time management skills.
• A passion for customer service and a proactive problem-solving approach.
• Familiarity with digital marketing and social media platforms is a plus.

Benefits

• Competitive salary package and performance-based incentives.
• Comprehensive health and retirement benefits.
• Opportunities for professional growth and career advancement.
• Flexible hybrid work model promoting work-life balance.
• A dynamic and collaborative team environment.
• Access to modern office facilities and remote working technologies.
• Generous annual leave and other paid time off.
• Regular training and development programs.