Hybrid Client Support Specialist – Hospitality

Placements24; Mossel Bay; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary based on experience

Hybrid work model offering flexibility

Professional development and training

Vibrant and supportive team atmosphere

Potential for bonuses based onformance

Employee discounts on company services

Job summary

Placements24 in Mossel Bay, Western Cape, is seeking a Client Support Associate to deliver top-tier service for bookings, services and amenities. You will handle inquiries, resolve issues, and maintain accurate records in the CRM system.

The role blends office and remote work in a coastal setting, requiring excellent communication, a detail-oriented approach, and the ability to manage multiple tasks while building strong client relationships.

Qualifications

• Experience in client support or hospitality roles.
• Excellent communication and interpersonal skills.
• Strong problem-solving and client focus.
• Proficiency with CRM software and standard office tools.
• Ability to multitask and prioritize effectively.
• Professional demeanor with a positive attitude.
• Ability to work independently and in a team.
• Willingness to work a hybrid schedule (office and remote).

Responsibilities

• Address client inquiries and requests via phone, email, and in-person channels.
• Provide accurate information about services, bookings, and company offerings.
• Resolve client issues and complaints efficiently and professionally.
• Maintain detailed records of client interactions and resolutions in the CRM system.
• Process bookings, modifications, and cancellations accurately.
• Collaborate with other departments to ensure a cohesive client experience.
• Gather client feedback to identify areas for service improvement.
• Uphold the company's standards of service excellence.
• Assist in onboarding new clients and guiding them through service setup.
• Ensure client satisfaction and build strong, lasting relationships.

Skills

Client support experience

Communication skills

Problem-solving

CRM proficiency

Office tools

Multitasking

Professional demeanor

Team collaboration

Tools

CRM software

Office applications

Job description

Placements24 in Mossel Bay, Western Cape, is seeking a Client Support Associate to deliver top-tier service for bookings, services and amenities. You will handle inquiries, resolve issues, and maintain accurate records in the CRM system.

The role blends office and remote work in a coastal setting, requiring excellent communication, a detail-oriented approach, and the ability to manage multiple tasks while building strong client relationships.