Hybrid Client Support Specialist

Placements24; Cape Town; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Medical aid

Retirement fund

Career development

Cape Town work environment

Job summary

Placements24 in Cape Town is seeking a Client Support Representative to assist clients, resolve inquiries, and ensure a positive experience with our products and services. You will help onboarding and account management while building strong client relationships.

The role offers a hybrid work model with opportunities for growth, comprehensive benefits, and a culture focused on collaboration and client-centric solutions.

Qualifications

• Previous experience in customer service, client relations, or a similar support role.
• Excellent interpersonal and communication skills with a professional demeanor.
• Proficiency with CRM software and helpdesk platforms.
• Strong organizational skills and ability to manage multiple tasks.
• Adaptability and willingness to learn about new products.
• High school diploma; tertiary qualification is a plus.

Responsibilities

• Manage and resolve incoming client inquiries across multiple channels (phone, email, chat).
• Provide accurate information about products, services, and policies.
• Assist clients with onboarding, troubleshooting, and account management.
• Document customer interactions, feedback, and issue resolution meticulously in the company’s database.
• Collaborate with internal teams to ensure client issues are addressed promptly.
• Contribute to building and maintaining strong, long-lasting client relationships.

Skills

Customer service

CRM systems

Communication skills

Organizational skills

Multitasking

Adaptability

Teamwork

Education

High school diploma

Tertiary qualification advantageous

Tools

CRM software

Helpdesk platforms

Job description

Placements24 in Cape Town is seeking a Client Support Representative to assist clients, resolve inquiries, and ensure a positive experience with our products and services. You will help onboarding and account management while building strong client relationships.

The role offers a hybrid work model with opportunities for growth, comprehensive benefits, and a culture focused on collaboration and client-centric solutions.