Client Support Specialist - Mossel Bay

Placements24; Mossel Bay; Híbrido; ZAR 300.000 - 420.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible hybrid work arrangement

Medical aid and retirement plan

Professional development opportunities

Generous leave & scenic coastal work

Descripción de la vacante

Placements24 is seeking a Client Support Specialist in Mossel Bay, Western Cape. This hybrid role blends in-office engagement with remote flexibility, acting as the essential link between the company and its clients to ensure a seamless experience.

You will manage inquiries, provide accurate policy information, troubleshoot issues, and collaborate with sales, technical, and operations teams to improve service quality. A proactive, detail-oriented communicator will thrive here.

Formación

• Proven experience in client support or account management.
• Excellent communication and interpersonal skills.
• Proficiency with CRM software and helpdesk tools.
• Strong problem-solving abilities and customer-centric mindset.
• Ability to manage a diverse caseload and prioritize tasks.
• Hybrid work model experience is a plus.
• Residency within commutable distance to Mossel Bay.
• Matriculation; a tertiary qualification is advantageous.

Responsabilidades

• Manage and respond to client inquiries via email, phone, and internal portal.
• Provide accurate information regarding client accounts, services, and policies.
• Troubleshoot and resolve issues, escalating complex cases as needed.
• Maintain meticulous records in the CRM system.
• Identify client needs and offer solutions to enhance experience.
• Conduct follow-ups to ensure resolution and gather feedback.
• Collaborate with sales, technical, and operations teams.
• Assist clients with onboarding and initial setup.
• Contribute to client support documentation and FAQs.
• Uphold commitment to service excellence in interactions.

Conocimientos

CRM software

Helpdesk tools

Client communication

Problem solving

Interpersonal skills

Multitasking

Educación

Matriculation

Tertiary qualification in a relevant field

Herramientas

Booking systems

Property management software

Descripción del empleo

About the Role

Our client, a forward-thinking enterprise in the (Specific Sector - e.g., tourism, property management) industry, is actively recruiting a skilled Client Support Specialist for their operations in Mossel Bay, Western Cape . This hybrid role offers a blend of in-office engagement and remote flexibility. You will be a crucial conduit between the company and its valued clients, providing comprehensive support, resolving queries, and ensuring a seamless client experience. The ideal candidate is a proactive communicator with a keen eye for detail and a strong commitment to client satisfaction. This position is ideal for someone seeking to contribute to a dynamic team within a beautiful coastal setting, leveraging their problem-solving skills to enhance client relationships and operational efficiency.

Key Responsibilities

• Manage and respond to client inquiries via multiple channels including email, phone, and our client's internal portal.
• Provide accurate and timely information regarding client accounts, services, and policies.
• Troubleshoot and resolve client issues, escalating complex cases to the appropriate departments.
• Maintain meticulous records of client interactions, feedback, and resolutions in the CRM system.
• Proactively identify client needs and offer solutions to enhance their experience and value realization.
• Conduct follow-ups with clients to ensure satisfactory resolution of issues and gather feedback.
• Collaborate closely with sales, technical, and operational teams to ensure a unified client approach.
• Assist clients with onboarding processes and initial setup as needed.
• Contribute to the development and improvement of client support documentation and FAQs.
• Uphold our client's commitment to service excellence in all client interactions.

Requirements

• Proven experience in a client support, customer service, or account management role.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in using CRM software and helpdesk management tools.
• Strong problem-solving capabilities and a customer-centric mindset.
• Ability to manage a diverse caseload and prioritize effectively.
• Experience with (Specific Software/Tools relevant to industry - e.g., booking systems, property management software) is a plus.
• Ability to work independently and collaboratively in a hybrid work model.
• Must reside within a commutable distance to Mossel Bay, Western Cape .
• Matriculation certificate; tertiary qualification in a relevant field is advantageous.

Benefits

• Attractive annual salary of R .
• Hybrid work arrangement providing a flexible work-life balance.
• Continuous professional development and training opportunities.
• Exposure to diverse client needs and industry challenges.
• Comprehensive medical aid and retirement savings plan.
• Positive and collaborative team culture.
• Generous leave allowance.
• Opportunity to work with a respected organization in a scenic location.