Hybrid Client Support & Admin Specialist

Placements24; Stellenbosch; Híbrido; ZAR 240.000 - 360.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Comprehensive medical aid

Retirement fund

Annual performance-based bonuses

Opportunities for professional growth

Descripción de la vacante

Placements24 in Stellenbosch seeks an Administrative Support Specialist to deliver accurate client-facing documentation, schedule appointments, and maintain CRM records. You will act as the main contact for clients, ensuring clear communications and a seamless service experience in a fast-paced professional services environment.

This role offers a hybrid work model, opportunities to collaborate with multiple professionals, and room for growth.

Formación

• 3+ years in administrative or client-support roles.
• Proven ability to manage client relationships and deliver excellent service.
• Excellent verbal and written communication with a professional demeanor.
• Strong organizational skills and meticulous attention to client data.
• Proficient with Microsoft Office and CRM software.
• Experience with scheduling for multiple professionals.
• Discretion with confidential client information.
• Hybrid work adaptability for in-office and remote work.

Responsabilidades

• Serve as a primary point of contact for clients, addressing inquiries and directing them to appropriate resources.
• Schedule and manage client appointments, meetings, and consultations, coordinating schedules for multiple professionals.
• Prepare and proofread client correspondence, proposals, presentations, and reports with accuracy and professionalism.
• Maintain client databases and CRM systems, ensuring all information is up-to-date and confidential.
• Coordinate client onboarding processes and ensure all necessary documentation is completed.
• Manage client records and filing systems, both digital and physical.
• Assist with the preparation of client billing and invoicing support.
• Facilitate communication between clients and internal teams to ensure prompt resolution of issues.
• Provide general administrative support to the client relations team as needed.
• Contribute to improving client service processes and client satisfaction metrics.

Conocimientos

Communication skills

Organizational skills

Attention to detail

Discretion

Adaptability

Herramientas

Microsoft Office Suite

CRM software

Scheduling tools

Descripción del empleo

Placements24 in Stellenbosch seeks an Administrative Support Specialist to deliver accurate client-facing documentation, schedule appointments, and maintain CRM records. You will act as the main contact for clients, ensuring clear communications and a seamless service experience in a fast-paced professional services environment.

This role offers a hybrid work model, opportunities to collaborate with multiple professionals, and room for growth.