Hybrid Client Success Specialist

Placements24; Stellenbosch; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Hybrid work model

Health insurance

Retirement plan

Career growth opportunities

Job summary

Placements24 in Stellenbosch is seeking a Client Support Specialist to join a hybrid team, handling client relationships and timely assistance across channels.

You'll manage client accounts, coordinate with internal departments, and gather feedback to improve service delivery, leveraging CRM tools and a proactive approach.

The role emphasizes collaboration, problem solving, and maintaining detailed records to support client retention and satisfaction.

Qualifications

• Proven experience in client support, account management, or a similar role.
• Exceptional interpersonal and communication skills, both written and verbal.
• Proficiency in CRM software and customer support tools.
• Strong problem-solving abilities and a proactive approach.
• Ability to manage time and tasks effectively in a hybrid work setting.
• Bachelor's degree in a related field is an advantage.

Responsibilities

• Respond to client inquiries and requests via multiple communication channels.
• Provide comprehensive support and solutions for client issues and concerns.
• Manage client accounts, ensuring all information is accurate and up-to-date.
• Liaise with internal departments to resolve client-specific problems efficiently.
• Conduct client check-ins and gather feedback to improve service delivery.
• Maintain detailed records of all client interactions and service level agreements.

Skills

Client support

Account management

Interpersonal communication

Education

Bachelor's degree (related field)

Tools

CRM software

Job description

Placements24 in Stellenbosch is seeking a Client Support Specialist to join a hybrid team, handling client relationships and timely assistance across channels.

You'll manage client accounts, coordinate with internal departments, and gather feedback to improve service delivery, leveraging CRM tools and a proactive approach.

The role emphasizes collaboration, problem solving, and maintaining detailed records to support client retention and satisfaction.