Client Support Associate

Placements24; Mossel Bay; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary based on experience

Hybrid work model offering flexibility

Professional development and training

Vibrant and supportive team atmosphere

Potential for bonuses based onformance

Employee discounts on company services

Job summary

Placements24 in Mossel Bay, Western Cape, is seeking a Client Support Associate to deliver top-tier service for bookings, services and amenities. You will handle inquiries, resolve issues, and maintain accurate records in the CRM system.

The role blends office and remote work in a coastal setting, requiring excellent communication, a detail-oriented approach, and the ability to manage multiple tasks while building strong client relationships.

Qualifications

• Experience in client support or hospitality roles.
• Excellent communication and interpersonal skills.
• Strong problem-solving and client focus.
• Proficiency with CRM software and standard office tools.
• Ability to multitask and prioritize effectively.
• Professional demeanor with a positive attitude.
• Ability to work independently and in a team.
• Willingness to work a hybrid schedule (office and remote).

Responsibilities

• Address client inquiries and requests via phone, email, and in-person channels.
• Provide accurate information about services, bookings, and company offerings.
• Resolve client issues and complaints efficiently and professionally.
• Maintain detailed records of client interactions and resolutions in the CRM system.
• Process bookings, modifications, and cancellations accurately.
• Collaborate with other departments to ensure a cohesive client experience.
• Gather client feedback to identify areas for service improvement.
• Uphold the company's standards of service excellence.
• Assist in onboarding new clients and guiding them through service setup.
• Ensure client satisfaction and build strong, lasting relationships.

Skills

Client support experience

Communication skills

Problem-solving

CRM proficiency

Office tools

Multitasking

Professional demeanor

Team collaboration

Tools

CRM software

Office applications

Job description

About the Role

Our client, a dynamic player in the hospitality sector, is seeking a professional and personable Client Support Associate to join their team in Mossel Bay, Western Cape . This role is pivotal in ensuring our clients receive top-tier support and have seamless interactions with our services. You will be responsible for managing client inquiries, resolving issues, and providing information related to bookings, services, and amenities. The ideal candidate is detail-oriented, possesses excellent communication skills, and has a passion for delivering outstanding service in a beautiful coastal setting. This hybrid role offers the flexibility to work both from the office and remotely, fostering a balanced approach to your professional life in the scenic Western Cape.

Key Responsibilities

• Address client inquiries and requests via phone, email, and in-person channels.
• Provide accurate information about services, bookings, and company offerings.
• Resolve client issues and complaints efficiently and professionally.
• Maintain detailed records of client interactions and resolutions in the CRM system.
• Process bookings, modifications, and cancellations accurately.
• Collaborate with other departments to ensure a cohesive client experience.
• Gather client feedback to identify areas for service improvement.
• Uphold the company's standards of service excellence.
• Assist in onboarding new clients and guiding them through service setup.
• Ensure client satisfaction and build strong, lasting relationships.

Requirements

• Previous experience in a client support, customer service, or hospitality role.
• Excellent communication and interpersonal skills.
• Strong problem-solving capabilities and a client-focused approach.
• Proficiency in using CRM software and standard office applications.
• Ability to manage multiple tasks and prioritize effectively.
• A professional demeanor and positive attitude.
• Ability to work independently and as part of a team.
• Willingness to work a hybrid schedule, balancing office and remote work.
• Reside within reasonable commuting distance to Mossel Bay, Western Cape .
• Excellent organizational skills and attention to detail.

Benefits

• Competitive salary based on experience and qualifications.
• Hybrid work model offering flexibility.
• Opportunities for professional development and training.
• A vibrant and supportive team atmosphere.
• Potential for bonuses based on performance.
• Employee discounts on company services.