Hybrid Client Support & Success Specialist

Placements24; Johannesburg; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work model

Medical aid and retirement fund

Training and development opportunities

Vibrant Randburg team environment

Job summary

Placements24 in Randburg, South Africa, is seeking a proactive Client Support Specialist to join our team in a hybrid role. You will handle client inquiries via phone, email, and messaging, providing timely guidance and effective solutions while building strong relationships and ensuring high client satisfaction.

Key tasks include documenting all interactions in the CRM, collaborating with sales and technical teams, and identifying opportunities to improve the client experience.

Qualifications

• Grade 12 or equivalent; tertiary qualification in a relevant field is preferred.
• Proven experience in a client support, customer service, or account management role.
• Excellent communication, problem-solving, and interpersonal skills.
• Proficiency in CRM software and common office productivity tools.
• Ability to manage multiple client needs simultaneously and prioritize effectively.
• Strong attention to detail and a customer-first attitude.

Responsibilities

• Provide exceptional support to clients via phone, email, and messaging platforms.
• Address client inquiries, resolve issues, and provide product/service guidance.
• Manage client relationships, ensuring high levels of satisfaction and retention.
• Accurately document all client interactions and support activities in the CRM system.
• Collaborate with sales and technical teams to ensure comprehensive client solutions.
• Proactively identify opportunities to enhance the client experience.

Skills

Communication

Problem-solving

Interpersonal skills

Customer service

Multitasking

Education

Grade 12 or equivalent

Tertiary qualification preferred

Tools

CRM software

Job description

Placements24 in Randburg, South Africa, is seeking a proactive Client Support Specialist to join our team in a hybrid role. You will handle client inquiries via phone, email, and messaging, providing timely guidance and effective solutions while building strong relationships and ensuring high client satisfaction.

Key tasks include documenting all interactions in the CRM, collaborating with sales and technical teams, and identifying opportunities to improve the client experience.