Hybrid Automotive Service Advisor: Customer Scheduling

Placements24; Johannesburg; Hybrid; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Career progression

Employee discounts

Reputable brand

Job summary

Placements24 in Rustenburg, North West, seeks a professional Automotive Service Advisor for a hybrid role balancing on-site customer interaction with remote administration. You will excel in customer service, understand automotive service processes, and communicate clearly with customers and technicians.

The role involves scheduling appointments, documenting vehicle needs, explaining costs, and building lasting client relationships in a fast-paced dealership environment.

Qualifications

• Previous automotive service advisor or customer-facing experience.
• Excellent customer service and communication.
• Strong knowledge of automotive terminology and service procedures.
• Ability to work in a fast-paced environment.
• Proficient with DMS and dealership software.
• Organized with multitasking abilities.
• Professional and courteous demeanor.
• Able to explain technical information clearly.
• Valid driver's license.
• Hybrid on-site and remote work capability.

Responsibilities

• Greet customers professionally at the service department.
• Document vehicle service needs accurately.
• Schedule service appointments and manage workshop capacity.
• Explain recommended services and costs clearly.
• Provide time estimates and keep customers informed.
• Coordinate with parts and service technicians.
• Follow up with customers after service.
• Process service orders and invoices.

Skills

Customer service

Communication skills

Automotive terminology

DMS proficiency

Organizational skills

Multitasking

Professional demeanor

Explain technical information

Valid driver's license

Hybrid on-site & remote work

Tools

DMS software

Job description

Placements24 in Rustenburg, North West, seeks a professional Automotive Service Advisor for a hybrid role balancing on-site customer interaction with remote administration. You will excel in customer service, understand automotive service processes, and communicate clearly with customers and technicians.

The role involves scheduling appointments, documenting vehicle needs, explaining costs, and building lasting client relationships in a fast-paced dealership environment.