Hybrid Senior Automotive Service Advisor (Upington)

Placements24; Upington; Hybride; ZAR 201 000 - 279 000; Plein temps

Avantages offerts par ce poste

Medical aid contributions

Retirement fund options

Résumé du poste

Placements24 in Upington, Northern Cape, seeks a Senior Automotive Service Advisor who blends technical knowledge with strong customer care. You will greet clients, assess service needs, explain repairs and costs, and coordinate with technicians to deliver a seamless service experience.

The role requires 3+ years in automotive service, excellent communication, and familiarity with DMS and scheduling software.

Qualifications

• 3+ years of proven experience as an Automotive Service Advisor or similar customer-facing role in the automotive industry.
• Strong understanding of vehicle maintenance, diagnostics, and repair processes.
• Excellent communication, interpersonal, and customer service skills.
• Ability to explain technical information in an easily understandable manner.

Responsabilités

• Greet customers and record service needs accurately.
• Explain services, repairs, and costs clearly.
• Schedule appointments to optimize workshop resources.
• Advise on maintenance, issues, and warranty information.
• Liaise between customers and service technicians for clear communication.
• Generate service orders and oversee billing.
• Handle inquiries, concerns and complaints professionally.
• Follow up post-service to ensure satisfaction.
• Maintain knowledge of vehicle services and maintenance schedules.
• Contribute to service targets and customer satisfaction scores.

Connaissances

Customer service

Communication

Scheduling

Vehicle maintenance

Diagnostics knowledge

Outils

DMS

Scheduling software

Description du poste

Placements24 in Upington, Northern Cape, seeks a Senior Automotive Service Advisor who blends technical knowledge with strong customer care. You will greet clients, assess service needs, explain repairs and costs, and coordinate with technicians to deliver a seamless service experience.

The role requires 3+ years in automotive service, excellent communication, and familiarity with DMS and scheduling software.