Lead Automotive Service Advisor — Drive Service Excellence

Placements24; Rustenburg; On-site; ZAR 420,000 - 560,000; Full time

Benefits offered by this job

Performance-based bonuses

Professional development

Employee discounts

Positive team culture

Career advancement

Job summary

Placements24 is seeking an experienced Lead Automotive Service Advisor in Rustenburg to manage and inspire a customer service team within a busy dealership. You will translate vehicle issues into service recommendations, oversee daily service operations, and drive service sales while maintaining high customer care standards.

Ideal candidates bring 3+ years in automotive service advisory roles with supervisory experience, strong knowledge of automotive systems, and proficiency with DMS and

Qualifications

• Proven track record as an Automotive Service Advisor, with at least 3 years of experience, including leadership or supervisory duties.
• In-depth knowledge of automotive systems, maintenance, and repair procedures.
• Exceptional customer service, communication, and interpersonal skills.
• Strong organizational and time management abilities, with the capacity to multitask in a fast-paced environment.
• Proficiency with dealership management software (DMS) and common automotive diagnostic tools.
• A passion for the automotive industry and a commitment to delivering outstanding customer care.

Responsibilities

• Lead, train, and motivate a team of automotive service advisors to achieve performance targets and maintain high customer satisfaction.
• Manage the daily workflow of the service department, including appointment scheduling, workflow optimization, and technician allocation.
• Greet customers, actively listen to their concerns, and accurately translate vehicle issues into service orders for technicians.
• Provide clear explanations of required maintenance and repairs, along with associated costs, to customers.
• Ensure all customer interactions are handled professionally, efficiently, and with a focus on building long-term relationships.
• Oversee warranty claims processing and manage customer complaints to satisfactory resolution.

Skills

Leadership

Customer service

Communication

Interpersonal skills

Time management

Organizational skills

Multitasking

DMS proficiency

Automotive knowledge

Diagnostic tools

Tools

Dealership Management System (DMS)

Automotive diagnostic tools

Job description

Placements24 is seeking an experienced Lead Automotive Service Advisor in Rustenburg to manage and inspire a customer service team within a busy dealership. You will translate vehicle issues into service recommendations, oversee daily service operations, and drive service sales while maintaining high customer care standards.

Ideal candidates bring 3+ years in automotive service advisory roles with supervisory experience, strong knowledge of automotive systems, and proficiency with DMS and