Customer-Focused Automotive Service Advisor

Placements24; Upington; On-site; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Employee discounts on parts & service

Supportive team environment

Career advancement opportunities

Job summary

Placements24 is seeking a customer-focused Automotive Service Advisor to join their busy Upington service department. You will be the primary liaison between customers and technicians, recording concerns, explaining services, generating repair orders, and guiding the service flow for a positive experience.

The ideal candidate has at least 3 years in automotive service advisory or a related role, strong knowledge of automotive systems, and excellent communication skills, with a commitment to

Qualifications

• Minimum of 3 years of experience as an Automotive Service Advisor or in a related customer-facing role.
• Strong knowledge of automotive systems, maintenance, and repair procedures.
• Excellent customer service and communication skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Greet customers and record vehicle service needs.
• Explain recommended maintenance and repairs to customers.
• Generate repair orders with details and costs.
• Schedule service appointments and manage vehicle flow.
• Coordinate with technicians to ensure quality work.
• Provide status updates and obtain authorization for extra work.
• Process payments and ensure customer satisfaction.

Skills

Customer service

Communication

Multitasking

Problem solving

Basic computer skills

Tools

Service management software

Job description

Placements24 is seeking a customer-focused Automotive Service Advisor to join their busy Upington service department. You will be the primary liaison between customers and technicians, recording concerns, explaining services, generating repair orders, and guiding the service flow for a positive experience.

The ideal candidate has at least 3 years in automotive service advisory or a related role, strong knowledge of automotive systems, and excellent communication skills, with a commitment to