Senior Automotive Service Advisor: Lead & Delight

Placements24; Rustenburg; Sur place; ZAR 550 000 - 750 000; Plein temps

Avantages offerts par ce poste

Base salary with incentives

Health and retirement benefits

Professional development opportunities

Employee discounts on vehicles and 
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Résumé du poste

Placements24 is seeking a seasoned Master Automotive Service Advisor to lead the service department in Rustenburg. The role focuses on delivering an excellent customer experience from drop-off to pick-up, translating vehicle issues into clear, actionable explanations for customers and coordinating with technicians.

The ideal candidate has extensive experience in automotive service, exceptional interpersonal skills, and a track record of driving service department performance and profitability in

Qualifications

• Minimum 6 years of experience as an Automotive Service Advisor.
• Strong knowledge of automotive systems, repairs, and maintenance procedures.
• Exceptional customer service, communication, and active listening skills.
• Proficiency in using dealership management systems (DMS) and standard office software.
• Ability to multitask, prioritize, and manage time in a fast-paced environment.

Responsabilités

• Greet customers and record vehicle service needs accurately.
• Inspect vehicles with customers and advise on needed services and maintenance schedules.
• Generate accurate service estimates and explain charges clearly.
• Schedule service appointments and optimize technician utilization.
• Follow up with customers post-service to ensure satisfaction.
• Build and maintain strong customer relationships for repeat business.

Connaissances

Customer service

Communication

Active listening

Automotive knowledge

DMS proficiency

Outils

Dealership Management System (DMS)

Description du poste

Placements24 is seeking a seasoned Master Automotive Service Advisor to lead the service department in Rustenburg. The role focuses on delivering an excellent customer experience from drop-off to pick-up, translating vehicle issues into clear, actionable explanations for customers and coordinating with technicians.

The ideal candidate has extensive experience in automotive service, exceptional interpersonal skills, and a track record of driving service department performance and profitability in