Hybrid Automotive Service Advisor & Customer Relations

Placements24; Benoni; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

provident fund

Hybrid role

Training & career advancement

Job summary

Placements24 is seeking an Automotive Service Advisor in Benoni, Gauteng. This role is the primary link between customers and the service department, ensuring a smooth experience for clients needing maintenance and repairs.

You will greet customers, document concerns, explain repairs, and manage service orders. A strong customer focus, organization, and knowledge of automotive terminology are essential.

Qualifications

• Experience in automotive service or customer-facing roles.
• Excellent communication and organizational skills.
• Proficiency with dealership management systems (DMS) and scheduling tools.

Responsibilities

• Greet customers and document service requests.
• Explain repair options and costs clearly.
• Generate service orders and manage workshop workflow.
• Schedule service appointments and update customers.
• Advise on warranty policies and service packages.
• Maintain a clean, professional reception area.
• Coordinate with technicians to monitor vehicle status.

Skills

Customer service

Communication

Organizational skills

Multitasking

Sales-oriented

Driver's license

Tools

DMS proficiency

Scheduling software

Job description

Placements24 is seeking an Automotive Service Advisor in Benoni, Gauteng. This role is the primary link between customers and the service department, ensuring a smooth experience for clients needing maintenance and repairs.

You will greet customers, document concerns, explain repairs, and manage service orders. A strong customer focus, organization, and knowledge of automotive terminology are essential.