Automotive Service Advisor

Placements24; Johannesburg; Hybrid; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Career progression

Employee discounts

Reputable brand

Job summary

Placements24 in Rustenburg, North West, seeks a professional Automotive Service Advisor for a hybrid role balancing on-site customer interaction with remote administration. You will excel in customer service, understand automotive service processes, and communicate clearly with customers and technicians.

The role involves scheduling appointments, documenting vehicle needs, explaining costs, and building lasting client relationships in a fast-paced dealership environment.

Qualifications

• Previous automotive service advisor or customer-facing experience.
• Excellent customer service and communication.
• Strong knowledge of automotive terminology and service procedures.
• Ability to work in a fast-paced environment.
• Proficient with DMS and dealership software.
• Organized with multitasking abilities.
• Professional and courteous demeanor.
• Able to explain technical information clearly.
• Valid driver's license.
• Hybrid on-site and remote work capability.

Responsibilities

• Greet customers professionally at the service department.
• Document vehicle service needs accurately.
• Schedule service appointments and manage workshop capacity.
• Explain recommended services and costs clearly.
• Provide time estimates and keep customers informed.
• Coordinate with parts and service technicians.
• Follow up with customers after service.
• Process service orders and invoices.

Skills

Customer service

Communication skills

Automotive terminology

DMS proficiency

Organizational skills

Multitasking

Professional demeanor

Explain technical information

Valid driver's license

Hybrid on-site & remote work

Tools

DMS software

Job description

About the Role

Our client is seeking a professional and customer-focused Automotive Service Advisor to join their dealership in **Rustenburg, North West**. As the primary point of contact for customers bringing their vehicles in for service or repair, you will play a crucial role in ensuring a seamless and positive customer experience. This role involves understanding customer needs, scheduling appointments, explaining service recommendations, and liaising between customers and the service technicians. The ideal candidate will possess excellent communication skills, a strong understanding of automotive services, and a commitment to building long-term customer relationships. This hybrid role requires a balance of on-site customer interaction and remote administrative tasks, offering a dynamic work environment.

Key Responsibilities

• Greet customers warmly and professionally upon arrival at the service department.
• Listen attentively to customer concerns and accurately document vehicle service needs.
• Schedule service appointments efficiently, managing workshop capacity.
• Inspect vehicles with customers to identify additional service or repair needs.
• Clearly explain recommended services, repairs, and associated costs to customers.
• Provide accurate time estimates for service completion.
• Keep customers informed about the status of their vehicle repairs.
• Address customer inquiries and concerns promptly and effectively.
• Process service orders and invoices accurately.
• Coordinate with the parts department and service technicians to ensure timely completion of work.
• Build and maintain strong relationships with customers through excellent service.
• Follow up with customers after service to ensure satisfaction.

Requirements

• Previous experience as an Automotive Service Advisor or in a customer-facing role within the automotive industry.
• Excellent customer service and communication skills.
• Strong understanding of automotive terminology and service procedures.
• Ability to work effectively in a fast-paced environment.
• Proficiency in using dealership management systems (DMS) and computer software.
• Good organizational and multitasking abilities.
• A professional and courteous demeanor.
• Ability to explain technical information in an understandable way.
• Valid driver's license.
• Ability to work both remotely for administrative tasks and on-site for customer interactions.

Benefits

• Competitive salary and performance-based incentives.
• Opportunity to work with a reputable automotive brand.
• Comprehensive training and development programs.
• Positive and supportive team environment.
• Potential for career advancement within the dealership.
• Employee discounts on services and parts.