Hybrid Automotive Service Advisor

Placements24; Centurion; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Health benefits

Career development

Job summary

Placements24 in Centurion is seeking an Automotive Service Advisor to join our team on a hybrid model. You will be the main contact for customers, translating their concerns into service orders and communicating repair estimates.

You will work closely with technicians, inspect vehicles with them, book appointments, handle payments, and keep customers informed about progress. Strong communication and automotive knowledge are essential.

Qualifications

• Previous experience as an Automotive Service Advisor or in a similar customer-facing role.
• Strong understanding of automotive systems and repair processes.
• Exceptional communication, interpersonal, and problem-solving skills.
• Proficiency with automotive dealership management systems (DMS) and related software.
• Ability to multitask and thrive in a fast-paced, deadline-driven environment.
• Willingness to work a hybrid schedule, balancing remote and on-site responsibilities.

Responsibilities

• Greet customers warmly, listen to their vehicle concerns, and accurately document service requests.
• Inspect vehicles with technicians to identify necessary repairs and recommend appropriate services.
• Provide clear, concise explanations of vehicle issues, repair recommendations, and associated costs.
• Manage service appointments and ensure efficient workflow for the service department.
• Maintain regular communication with customers regarding the status of their vehicle repairs.
• Process customer payments and ensure all service records are accurately maintained.

Skills

Customer service

Automotive knowledge

Communication

Problem solving

Tools

DMS software

Job description

About the Role

Our client is looking for an engaging and organized Automotive Service Advisor to join their dynamic team in Centurion , operating on a hybrid work model. You will be the primary point of contact for customers, expertly managing their vehicle service experience from check-in to pick-up. This role blends customer service excellence with technical understanding, requiring you to accurately translate customer concerns into actionable service orders for technicians and communicate repair estimates and timelines clearly. Your ability to build rapport and trust will be key to ensuring customer satisfaction and loyalty. This position offers a blend of in-person client interaction and remote administrative tasks, providing a flexible work environment.

Key Responsibilities

• Greet customers warmly, listen to their vehicle concerns, and accurately document service requests.
• Inspect vehicles with technicians to identify necessary repairs and recommend appropriate services.
• Provide clear, concise explanations of vehicle issues, repair recommendations, and associated costs.
• Manage service appointments and ensure efficient workflow for the service department.
• Maintain regular communication with customers regarding the status of their vehicle repairs.
• Process customer payments and ensure all service records are accurately maintained.

Requirements

• Previous experience as an Automotive Service Advisor or in a similar customer-facing role.
• Strong understanding of automotive systems and repair processes.
• Exceptional communication, interpersonal, and problem-solving skills.
• Proficiency with automotive dealership management systems (DMS) and related software.
• Ability to multitask and thrive in a fast-paced, deadline-driven environment.
• Willingness to work a hybrid schedule, balancing remote and on-site responsibilities.

Benefits

• Competitive base salary plus performance-based incentives.
• Hybrid work model offering flexibility and work-life integration.
• Comprehensive benefits package including health and retirement plans.
• Opportunities for professional development and career advancement within the automotive service industry.
• Employee discounts on vehicle services and parts.
• A supportive and professional team culture.