Master Automotive Service Advisor

Placements24; Rustenburg; On-site; ZAR 550,000 - 750,000; Full time

Benefits offered by this job

Base salary with incentives

Health and retirement benefits

Professional development opportunities

Employee discounts on vehicles and 
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Job summary

Placements24 is seeking a seasoned Master Automotive Service Advisor to lead the service department in Rustenburg. The role focuses on delivering an excellent customer experience from drop-off to pick-up, translating vehicle issues into clear, actionable explanations for customers and coordinating with technicians.

The ideal candidate has extensive experience in automotive service, exceptional interpersonal skills, and a track record of driving service department performance and profitability in

Qualifications

• Minimum 6 years of experience as an Automotive Service Advisor.
• Strong knowledge of automotive systems, repairs, and maintenance procedures.
• Exceptional customer service, communication, and active listening skills.
• Proficiency in using dealership management systems (DMS) and standard office software.
• Ability to multitask, prioritize, and manage time in a fast-paced environment.

Responsibilities

• Greet customers and record vehicle service needs accurately.
• Inspect vehicles with customers and advise on needed services and maintenance schedules.
• Generate accurate service estimates and explain charges clearly.
• Schedule service appointments and optimize technician utilization.
• Follow up with customers post-service to ensure satisfaction.
• Build and maintain strong customer relationships for repeat business.

Skills

Customer service

Communication

Active listening

Automotive knowledge

DMS proficiency

Tools

Dealership Management System (DMS)

Job description

About the Role

Our client is looking for a seasoned and customer-focused Master Automotive Service Advisor to lead their service department in Rustenburg. This pivotal role involves managing the customer service experience from vehicle drop-off to pick-up, ensuring clear communication, accurate service recommendations, and ultimately, customer satisfaction. You will act as the primary liaison between the customer and the technical team, translating complex vehicle issues into understandable terms and managing expectations effectively. The ideal candidate will possess exceptional interpersonal skills, a deep understanding of automotive repair processes, and a proven ability to drive service department performance and profitability within a demanding automotive environment.

Key Responsibilities

• Greet customers warmly, listen attentively to their concerns, and accurately record vehicle service needs.
• Inspect vehicles with customers, providing expert advice on needed services, repairs, and maintenance schedules.
• Generate accurate service estimates and present them professionally to customers, explaining all charges clearly.
• Schedule service appointments efficiently, optimizing technician utilization and workshop capacity.
• Follow up with customers post-service to ensure satisfaction and address any concerns.
• Build and maintain strong customer relationships, fostering loyalty and repeat business.

Requirements

• Minimum of 6 years of experience as an Automotive Service Advisor, with a proven track record of success.
• Strong knowledge of automotive systems, repairs, and maintenance procedures.
• Exceptional customer service, communication, and active listening skills.
• Proficiency in using dealership management systems (DMS) and standard office software.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• A passion for the automotive industry and delivering outstanding customer experiences.

Benefits

• Attractive base salary plus performance-based incentives.
• Comprehensive health and retirement benefits.
• Opportunities for professional development and manufacturer training.
• A professional and supportive team atmosphere in a well-established dealership.
• Employee discounts on vehicles and services.