Automotive Service Advisor - Customer Relations Specialist

Placements24; Benoni; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

provident fund

Hybrid role

Training & career advancement

Job summary

Placements24 is seeking an Automotive Service Advisor in Benoni, Gauteng. This role is the primary link between customers and the service department, ensuring a smooth experience for clients needing maintenance and repairs.

You will greet customers, document concerns, explain repairs, and manage service orders. A strong customer focus, organization, and knowledge of automotive terminology are essential.

Qualifications

• Experience in automotive service or customer-facing roles.
• Excellent communication and organizational skills.
• Proficiency with dealership management systems (DMS) and scheduling tools.

Responsibilities

• Greet customers and document service requests.
• Explain repair options and costs clearly.
• Generate service orders and manage workshop workflow.
• Schedule service appointments and update customers.
• Advise on warranty policies and service packages.
• Maintain a clean, professional reception area.
• Coordinate with technicians to monitor vehicle status.

Skills

Customer service

Communication

Organizational skills

Multitasking

Sales-oriented

Driver's license

Tools

DMS proficiency

Scheduling software

Job description

About the Role

Our client, a reputable automotive dealership in Benoni , Gauteng, is seeking an engaging and professional Automotive Service Advisor. This role is the primary point of contact between customers and the service department, ensuring a seamless and positive experience for clients requiring vehicle maintenance and repairs. The successful candidate will possess excellent communication and organizational skills, a strong understanding of automotive services, and a commitment to customer satisfaction. You will be responsible for greeting customers, understanding their vehicle concerns, accurately documenting service requests, and explaining repair recommendations clearly. This position is crucial for building customer loyalty and ensuring efficient workshop operations.

Key Responsibilities

• Greet customers warmly upon arrival at the service department.
• Listen attentively to customer concerns and accurately document service requests.
• Perform multi-point inspections and recommend services based on vehicle condition and manufacturer guidelines.
• Clearly explain diagnostic findings, repair options, and associated costs to customers.
• Generate service orders and ensure all details are accurate and complete.
• Schedule service appointments and manage the workflow of the workshop.
• Maintain communication with customers regarding the status of their vehicle repairs.
• Advise customers on warranty policies and available service packages.
• Ensure customer satisfaction by addressing concerns and resolving issues promptly.
• Maintain a clean and professional service reception area.

Requirements

• Previous experience as an Automotive Service Advisor or in a customer-facing role within the automotive industry.
• Strong understanding of automotive terminology and basic mechanical principles.
• Excellent communication, interpersonal, and customer service skills.
• Proficiency in using dealership management systems (DMS) and appointment scheduling software.
• Ability to multitask and manage time effectively in a busy environment.
• A professional appearance and positive attitude.
• Valid driver's license.
• Sales-oriented approach with the ability to recommend services effectively.
• Basic administrative and documentation skills.

Benefits

Our client offers a competitive salary, potential for performance-based bonuses, and benefits including medical aid and a provident fund. This hybrid role allows for some flexibility while maintaining crucial client interaction. You will work within a supportive team environment at a well-established dealership in Benoni . Opportunities for training and career advancement within the automotive service sector are available. Join a team dedicated to providing outstanding automotive care and customer service.