Customer-Centric Automotive Service Advisor

Placements24; Paarl; Hybride; ZAR 180 000 - 240 000; Plein temps

Résumé du poste

Placements24 in Paarl is seeking an Automotive Service Advisor to be the primary contact for customers in the service department. You will understand customer concerns, explain service recommendations, and relay findings to technicians to ensure smooth repairs.

The role requires excellent communication skills, a customer-focused mindset, and the ability to translate needs into clear service orders and timelines.

Qualifications

• Excellent communication and customer care.
• Ability to understand customer needs and explain service recommendations.
• Liaise effectively with technicians to relay findings and requests.

Responsabilités

• Greet customers in a professional and friendly manner at the service department.
• Actively listen to concerns and diagnose reported issues.
• Inspect vehicles with customers to identify required maintenance.
• Translate customer needs and technician findings into clear service orders.
• Provide accurate estimates for repair costs and timelines.
• Communicate vehicle status and additional repairs needed to customers.
• Build strong customer relationships through excellent communication and service.
• Coordinate with workshop technicians to ensure efficient workflow and timely repairs.
• Handle customer inquiries, complaints, and follow-ups professionally.

Connaissances

Customer service

Communication skills

Organizational skills

Automotive knowledge

Problem diagnosis

Description du poste

Placements24 in Paarl is seeking an Automotive Service Advisor to be the primary contact for customers in the service department. You will understand customer concerns, explain service recommendations, and relay findings to technicians to ensure smooth repairs.

The role requires excellent communication skills, a customer-focused mindset, and the ability to translate needs into clear service orders and timelines.