Hotel Front Office Manager

Placements24; Midrand; Sur place; ZAR 420 000 - 540 000; Plein temps

Avantages offerts par ce poste

Staff accommodation or allowance

Complimentary hotel stays

Medical aid and retirement fund

Career development opportunities

Résumé du poste

Placements24 is seeking a seasoned Front Office Manager for a modern hotel in Midrand. Lead the front desk, supervise reception, bell desk, and concierge services, while driving guest satisfaction and efficient check-in/check-out processes.

You will train and motivate staff, manage reservations, handle guest inquiries, and coordinate with other departments to ensure seamless experiences. A degree/diploma in Hospitality is preferred and flexibility for weekend shifts is expected.

Qualifications

• 3+ years in a supervisory or managerial front office role.
• Proven leadership and team management skills.
• Excellent knowledge of PMS and front desk procedures.
• Strong communication and problem-solving skills.
• Customer-centric with a passion for service.
• Ability to work under pressure and handle challenging situations.
• Proficiency in Microsoft Office.
• Flexibility to work weekends/public holidays.
• Knowledge of the Midrand area is beneficial.
• Degree or diploma in Hospitality Management preferred.

Responsabilités

• Oversee day-to-day Front Office operations including reception, bell desk, and concierge.
• Lead, train, and manage front desk team to high service standards.
• Enforce front office policies and procedures.
• Manage guest check-ins and check-outs efficiently.
• Handle inquiries, requests, and complaints promptly.
• Monitor reservations and inventory management.
• Develop strategies to enhance guest satisfaction and loyalty.
• Prepare daily occupancy forecasts and revenue summaries.
• Collaborate with other departments for seamless guest experiences.
• Manage Front Office budget and control expenses.

Connaissances

Leadership

Team management

Communication

Problem-solving

Customer-centric

Formation

Hospitality degree or diploma

Outils

PMS (Hotel reservation systems)

Microsoft Office Suite

Description du poste

About the Role

Our client, a modern and bustling hotel located in the commercial hub of Midrand , is seeking an experienced and dynamic Front Office Manager to lead their front desk operations. This role is pivotal in shaping the guest experience from arrival to departure, ensuring efficiency, professionalism, and exceptional service delivery. The ideal candidate will be a natural leader with a passion for hospitality, adept at managing a team, optimizing front office procedures, and resolving guest issues with a calm and efficient demeanor. You will be responsible for training and motivating the front desk team, managing reservations, handling guest inquiries, and ensuring the smooth running of all front office activities. This position offers the opportunity to significantly impact guest satisfaction and contribute to the hotel's reputation for excellence in Midrand .

Key Responsibilities

• Oversee all day-to-day operations of the Front Office department, including reception, bell desk, and concierge services.
• Lead, train, motivate, and manage the front desk team to ensure high standards of service.
• Implement and enforce hotel policies and procedures related to front office operations.
• Manage guest check-ins and check-outs efficiently and professionally.
• Handle guest inquiries, requests, and complaints promptly and effectively.
• Monitor reservation systems and ensure accurate room inventory management.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Prepare daily reports, including occupancy forecasts, revenue summaries, and staff performance.
• Ensure the cleanliness and presentation of the front lobby and work areas.
• Collaborate with other hotel departments to ensure seamless guest experiences.
• Manage the front office budget and control expenses.

Requirements

• Minimum of 3 years of experience in a supervisory or managerial role within hotel front office operations.
• Proven leadership and team management skills.
• Excellent knowledge of hotel reservation systems (PMS) and front desk procedures.
• Strong communication, interpersonal, and problem-solving skills.
• A customer-centric approach with a passion for delivering outstanding service.
• Ability to work under pressure and handle challenging situations with composure.
• Proficiency in Microsoft Office Suite.
• Flexibility to work various shifts, including weekends and public holidays.
• Knowledge of the Midrand area and local attractions is beneficial.
• A degree or diploma in Hospitality Management is preferred.

Benefits

Our client offers a competitive salary, comprehensive medical aid and retirement fund, opportunities for professional development and career advancement within a growing hotel group, staff accommodation or allowance, complimentary hotel stays, and a dynamic work environment in the heart of Midrand . Join us and contribute to providing memorable guest experiences.