Front Office Supervisor

Placements24; Soweto; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Overtime pay

Medical aid

Provident fund

Job summary

Placements24 is seeking a motivated Front Office Supervisor for a busy hotel in Soweto, Gauteng. You will lead a team at the front desk, manage check-ins/check-outs, and resolve guest inquiries to ensure smooth operations and memorable stays.

The role requires 2–3 years of front office experience, including supervisory exposure, and solid PMS and Microsoft Office skills. Flexibility to work evenings, weekends, and holidays is essential.

Qualifications

• 2–3 years front office operations experience, with at least 1 year in a supervisory role.
• Strong PMS knowledge and guest service skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Oversee daily front desk operations for efficient service delivery.
• Supervise, train, and motivate front desk staff to maintain high performance.
• Manage guest check-ins and check-outs with accuracy and efficiency.
• Handle guest inquiries, requests and complaints in a professional manner.
• Process reservations and manage room inventory effectively.
• Maintain high levels of customer service and guest satisfaction.
• Ensure adherence to hotel policies and procedures, including cash handling.
• Assist with scheduling and staffing for the front office department.
• Liaise with other departments to ensure guest needs are met seamlessly.

Skills

Front office supervision

Guest service

Conflict resolution

Team leadership

Communication

Problem solving

Tools

PMS

Microsoft Office

Job description

About the Role

Our client is seeking a motivated and service-oriented Front Office Supervisor to join a busy hotel in Soweto, Gauteng. This role is crucial in ensuring the smooth and efficient operation of the front desk, providing exceptional guest service, and leading a team of front desk agents. The Supervisor will be responsible for check-ins and check-outs, handling guest inquiries and requests, managing reservations, and resolving issues promptly. The ideal candidate will have a strong understanding of hotel operations, excellent communication skills, and a passion for delivering memorable guest experiences within the dynamic Gauteng hospitality landscape. This is an excellent opportunity for career growth in front office management.

Key Responsibilities

• Oversee the daily operations of the front desk, ensuring efficient service delivery.
• Supervise, train, and motivate front desk agents to ensure high performance.
• Manage guest check-ins and check-outs, ensuring accuracy and efficiency.
• Handle guest inquiries, requests, and complaints in a professional and timely manner.
• Process reservations and manage room inventory effectively.
• Maintain a high level of customer service and guest satisfaction.
• Ensure adherence to hotel policies and procedures.
• Handle cash, credit card transactions, and reconcile front office accounts.
• Assist with scheduling and staffing for the front office department.
• Liaise with other departments to ensure guest needs are met seamlessly.

Requirements

• Minimum of 2-3 years of experience in front office operations, with at least 1 year in a supervisory role.
• Proven ability to handle guest service situations and resolve conflicts effectively.
• Strong knowledge of hotel property management systems (PMS).
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work flexible hours, including evenings, weekends, and public holidays.
• Good organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite.
• A positive attitude and a commitment to guest service excellence.
• Experience in Soweto or the broader Gauteng area is beneficial.
• Ability to work under pressure and remain calm in demanding situations.

Benefits

• Competitive salary
• Opportunities for overtime pay
• Medical aid
• Provident fund

This role provides a solid career foundation in hotel front office management in Soweto, Gauteng, with opportunities for advancement within the organization. You will be part of a supportive team dedicated to guest satisfaction.