Urban Hotel Ops Supervisor | Front Desk & Housekeeping

Placements24; Benoni; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Employee benefits

Job summary

Placements24 is recruiting a proactive Hotel Operations Supervisor for a popular hotel in Benoni, Gauteng. You will support the Hotel Manager across front office, housekeeping and guest services to ensure smooth daily operations and outstanding guest experiences.

The ideal candidate has 3+ years in hotel operations, strong leadership and knowledge of reservations systems and PMS. Hospitality management qualification preferred; flexibility for shifts is required.

Qualifications

• Minimum 3 years in hotel operations with supervisory experience.
• Strong knowledge of front desk procedures, reservations, and housekeeping standards.
• Excellent customer service and interpersonal skills.
• Ability to lead and motivate a team.

Responsibilities

• Supervise daily front desk, housekeeping, and hotel services.
• Assist in staff training and ensure service standards.
• Handle guest inquiries and resolve issues professionally.
• Inspect guest rooms and public areas for cleanliness.
• Coordinate with reservations and other departments for seamless guest experiences.
• Prepare daily operation reports and monitor occupancy and guest feedback.

Skills

Leadership

Customer service

Team supervision

Organizational skills

Problem-solving

Education

Hospitality Management qualification

Tools

PMS software

MS Office

Job description

Placements24 is recruiting a proactive Hotel Operations Supervisor for a popular hotel in Benoni, Gauteng. You will support the Hotel Manager across front office, housekeeping and guest services to ensure smooth daily operations and outstanding guest experiences.

The ideal candidate has 3+ years in hotel operations, strong leadership and knowledge of reservations systems and PMS. Hospitality management qualification preferred; flexibility for shifts is required.