Hotel Operations Manager - Mid-Range Hotel

Placements24; Randburg; Presencial; ZAR 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Medical aid and pension fund

Staff accommodation options

Employee discounts on hotel services

Descripción de la vacante

Placements24 in Randburg, Gauteng, seeks an experienced Hotel Operations Manager to oversee day-to-day hotel operations and drive guest satisfaction and profitability. You will lead department heads, manage budgets and implement operational strategies to ensure service excellence across F&B, Front Office, Housekeeping and Maintenance.

The role requires strong leadership, a solid understanding of hotel operations, and a commitment to quality.

Formación

• Minimum 5 years of hotel management experience.
• At least 2 years in an Operations Manager or supervisory role.
• Broad understanding of hotel operations across F&B, Front Office, Housekeeping and Maintenance.
• Strong leadership, communication and problem-solving skills.
• Experience in financial management, budgeting and cost control.
• Knowledge of health and safety regulations in hospitality.
• Bachelor’s degree in Hospitality Management is advantageous.

Responsabilidades

• Oversee and manage all hotel departments to ensure seamless operation.
• Develop and implement operational policies to improve efficiency and guest satisfaction.
• Manage departmental budgets, control costs and identify revenue opportunities.
• Lead, mentor and develop department heads and teams for service excellence.
• Ensure compliance with health, safety, security and licensing regulations.
• Monitor guest feedback and implement improvements to enhance the guest experience.
• Oversee procurement and inventory for operational supplies and equipment.
• Support the General Manager with strategic planning and decision-making.
• Ensure effective communication across all hotel departments.

Conocimientos

Leadership

Budgeting

Guest relations

Staff development

Educación

Bachelor’s degree in Hospitality Management

Descripción del empleo

About the Role

Our client, a well-established and reputable mid-range hotel in the vibrant commercial hub of Randburg , Gauteng, is actively seeking an experienced and results-oriented Hotel Operations Manager. This key role involves overseeing the day-to-day operations of the hotel, ensuring the highest standards of guest service, operational efficiency, and profitability across all departments. You will lead and mentor department heads, manage budgets, implement operational strategies, and maintain the hotel's commitment to quality. The ideal candidate will possess strong leadership skills, a comprehensive understanding of hotel operations, and a dedication to excellence. This is an excellent opportunity to join a recognized brand and contribute to the smooth functioning of a busy hotel.

Key Responsibilities

• Oversee and manage all hotel departments, including Front Office, Housekeeping, Food & Beverage, and Maintenance, ensuring seamless integration.
• Develop and implement operational policies and procedures to enhance efficiency and guest satisfaction.
• Manage departmental budgets, control costs, and identify opportunities for revenue enhancement.
• Lead, motivate, and develop department heads and their teams, fostering a culture of service excellence.
• Ensure compliance with all health, safety, security, and licensing regulations.
• Monitor guest feedback and implement improvements to enhance the overall guest experience.
• Manage inventory and procurement processes for operational supplies.
• Oversee the maintenance and upkeep of hotel facilities and equipment.
• Assist the General Manager in strategic planning and operational decision-making.
• Ensure effective communication and collaboration between all hotel departments.

Requirements

• A minimum of 5 years of experience in hotel management, with at least 2 years in an Operations Manager or similar supervisory role.
• Proven track record in managing diverse hotel departments and achieving operational targets.
• Strong understanding of hotel operations, including F&B, Front Office, Housekeeping, and Maintenance.
• Excellent leadership, team-building, and problem-solving skills.
• Proficiency in financial management, budgeting, and cost control.
• Knowledge of health and safety regulations within the hospitality industry.
• Strong communication and interpersonal skills, with the ability to interact effectively with guests and staff.
• Bachelor’s degree in Hospitality Management or a related field is advantageous.
• Ability to work flexible hours, including weekends and public holidays.
• Must be legally authorized to work in South Africa and reside in or be willing to relocate to the Randburg area.

Benefits

• Competitive salary and performance-based bonus.
• Comprehensive medical aid and pension fund.
• Staff accommodation options available.
• Employee discounts on hotel services and amenities.
• Opportunities for career progression within the hotel group.
• Professional development and training programs.