Assistant Hotel Manager

Placements24; Midrand; On-site; ZAR 360,000 - 540,000; Full time

Benefits offered by this job

Staff accommodation

Meal allowance

Hotel discounts

Career advancement

Job summary

Placements24 is seeking an Assistant Hotel Manager for a well-regarded hotel in Midrand, Gauteng. The role reports to the General Manager and focuses on operations, staff leadership, and guest satisfaction to drive profitability and reputation.

You will oversee multiple departments, implement standards, and contribute to strategic input while fostering a positive work culture and strong team performance. This on-site position requires flexibility and a proactive, hands-on approach.

Qualifications

• Bachelor's degree in Hospitality Management or related field preferred.
• Minimum 3-5 years in hotel management or senior supervisory role.
• Proven leadership and team management skills.
• Experience with hotel operations across multiple departments.

Responsibilities

• Assist General Manager in overseeing daily hotel operations and standards.
• Supervise Front Office, Housekeeping, and Food & Beverage.
• Support staff training, development and performance management.
• Monitor guest satisfaction and address issues promptly.
• Assist with budgeting, cost control and revenue initiatives.
• Conduct inspections to maintain cleanliness and maintenance.
• Enforce hotel policies and control inventory procurement.
• Collaborate with department heads for efficient operations.
• Act as General Manager in their absence.

Skills

Leadership

Team management

Communication

Problem-solving

Guest service

PMS (hotel software)

Education

Bachelor's degree in Hospitality Management

Tools

PMS

Job description

About the Role

Our client, a well-regarded hotel in Midrand, Gauteng , is seeking a motivated and experienced Assistant Hotel Manager to support the General Manager in all aspects of hotel operations. This on-site role is essential for ensuring the smooth and efficient running of the establishment, focusing on operational excellence, staff management, and guest satisfaction. The ideal candidate will have a strong background in hotel management, excellent leadership skills, and a proactive approach to problem-solving. You will be involved in overseeing various departments, implementing operational standards, and contributing to the hotel's profitability and reputation. This is a fantastic opportunity for an ambitious hospitality professional to further develop their career within a supportive and dynamic environment. Your responsibilities will span from daily operational oversight to strategic input, ensuring all guest touchpoints meet the highest standards of quality and service. You will be a key player in fostering a positive work culture and driving team performance.

Key Responsibilities

• Assist the General Manager in overseeing daily hotel operations, ensuring adherence to standards and procedures.


• Supervise and manage various hotel departments, including Front Office, Housekeeping, and Food & Beverage.


• Support staff training, development, and performance management.


• Ensure the highest level of guest satisfaction by monitoring service quality and addressing issues promptly.


• Assist in budget management, cost control, and revenue generation initiatives.


• Conduct regular inspections of hotel facilities to maintain high standards of cleanliness and maintenance.


• Implement and enforce hotel policies and procedures.


• Assist with inventory management and procurement processes.


• Collaborate with department heads to ensure efficient operations and team synergy.


• Deputize for the General Manager in their absence.

Requirements

• Minimum of 3-5 years of experience in hotel management or a senior supervisory role.


• Proven leadership and team management skills.


• Strong understanding of hotel operations across multiple departments.


• Excellent problem-solving, decision-making, and communication abilities.


• Experience with hotel management software (PMS).


• Knowledge of budgeting, financial reporting, and cost control.


• Ability to work flexible hours, including weekends and public holidays.


• A passion for hospitality and delivering exceptional guest service.


• Bachelor's degree in Hospitality Management or a related field is preferred.


• High level of organizational skills and attention to detail.

Benefits

Our client offers a competitive salary, opportunities for career advancement, staff accommodation (if required), meal allowances, and hotel discounts. Join a dedicated team in a thriving hospitality setting in Midrand . This role provides comprehensive exposure to all facets of hotel management, offering significant growth potential within the industry. Become a vital part of a respected hotel that values employee contributions and professional development.