Luxury Hotel Operations Manager

Placements24; Johannesburg; On-site; ZAR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive annual salary

Performance bonuses

Health insurance

Career development

Employee discounts

Generous leave

Relocation assistance

Job summary

Placements24 seeks an experienced Luxury Hotel Operations Manager to oversee daily operations of a flagship hotel in Johannesburg, Gauteng. You will lead a diverse team, drive guest satisfaction, optimize profitability, and ensure seamless service across all departments in a fast-paced luxury environment.

The role requires strategic thinking, strong leadership, and a proactive approach to problem solving, with a focus on delivering exceptional guest experiences and maintaining the hotel's

Qualifications

• 5+ years in hotel management, preferably luxury segment
• Proven track record of profitability and guest satisfaction
• Strong leadership, communication and budgeting skills
• Familiarity with PMS/POS and financial reporting

Responsibilities

• Oversee front desk, housekeeping, F&B, banqueting, and maintenance.
• Develop strategic operational plans to maximise efficiency and guest satisfaction.
• Manage budgets, P&L, and control costs while upholding quality.
• Lead and develop department heads and staff for high performance.
• Ensure compliance with health, safety and hygiene regulations.

Skills

Leadership

Strategic thinking

Communication

Budgeting

PMS/POS

Guest service

MS Office

Education

Bachelor's in Hospitality Management

Tools

PMS

POS

Excel

Job description

About the Role

Our client, a prestigious hospitality group, is seeking an experienced and dynamic Luxury Hotel Operations Manager to oversee the day-to-day management of their flagship establishment in the vibrant heart of Johannesburg, Gauteng . This is a pivotal role demanding exceptional leadership, strategic thinking, and a deep understanding of the luxury hospitality sector. The ideal candidate will be instrumental in ensuring the highest standards of guest service, operational efficiency, and profitability. You will be responsible for leading a diverse team, fostering a culture of excellence, and driving innovation to maintain and enhance the hotel's reputation as a premier destination. This role requires a proactive approach to problem-solving and a commitment to exceeding guest expectations in a fast-paced environment.

Key Responsibilities

• Oversee all hotel operations, including front desk, housekeeping, food and beverage, banqueting, and maintenance departments.
• Develop and implement strategic operational plans to achieve maximum efficiency and guest satisfaction.
• Manage departmental budgets, P&L statements, and control costs effectively while maintaining quality standards.
• Lead, motivate, and develop a team of department heads and staff to ensure high performance and service excellence.
• Ensure compliance with all health, safety, and hygiene regulations.
• Implement and monitor quality control measures across all guest touchpoints.
• Handle guest complaints and critical issues with professionalism and efficiency, turning challenges into opportunities for service recovery.
• Collaborate with the General Manager and other stakeholders to align operations with the overall business strategy.
• Foster strong relationships with vendors and suppliers to ensure timely and quality service delivery.
• Analyze operational data and market trends to identify areas for improvement and innovation.

Requirements

• Minimum of 5 years of progressive experience in hotel management, with at least 2 years in a senior operational role within the luxury segment.
• Proven track record of successfully managing hotel operations and driving profitability.
• Strong understanding of hotel management systems (PMS, POS) and financial reporting.
• Excellent leadership, communication, and interpersonal skills.
• Ability to think strategically and execute effectively in a demanding environment.
• Proficiency in MS Office Suite.
• A degree in Hospitality Management, Business Administration, or a related field is highly desirable.
• Demonstrated ability to manage budgets and control costs without compromising quality.
• Must possess a deep commitment to delivering exceptional guest experiences.
• Must be authorized to work in South Africa

Benefits

• Competitive annual salary package.
• Performance-based bonuses.
• Comprehensive health insurance coverage.
• Opportunities for professional development and career advancement within a leading hospitality group.
• Employee discounts on accommodation and dining at affiliated properties.
• Generous paid time off and leave policies.
• A dynamic and supportive work environment with a talented team.
• Relocation assistance may be considered for exceptional candidates.