Hotel Operations Manager — Guest Experience & Growth

Placements24; Pretoria; Sur place; ZAR 600 000 - 900 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Health benefits

Pension plan

Paid time off

Employee discounts

Career growth

Résumé du poste

Placements24 is seeking a seasoned Hotel Operations Manager to lead the daily operations of a Pretoria hotel. You will oversee front office, housekeeping, F&B, and maintenance to ensure seamless service and guest satisfaction. The role emphasizes budgeting, service standards, and staff development to drive efficiency and profitability.

The ideal candidate brings strategic vision, strong leadership, and a proven track record in hospitality management.

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• Minimum of 5 years in hotel management with at least 2 years in a senior operational role.
• Strong leadership, decision-making, and problem-solving skills.
• In-depth knowledge of hotel operations, budgeting and revenue management.
• Excellent communication and interpersonal skills with guests and staff at all levels.

Responsabilités

• Oversee daily operations across all hotel departments to ensure exceptional guest service and operational efficiency.
• Develop and implement strategic plans to achieve departmental goals and enhance profitability.
• Manage departmental budgets, controlling costs and optimizing revenue streams.
• Ensure compliance with health, safety, and licensing regulations.
• Recruit, train, and motivate hotel staff to maintain high standards of performance and morale.
• Conduct regular performance reviews and implement staff development programs.

Connaissances

Leadership

Budgeting

Revenue management

Staff development

Communication

Formation

Bachelor's degree in Hospitality Management

Outils

Hotel management software

Description du poste

Placements24 is seeking a seasoned Hotel Operations Manager to lead the daily operations of a Pretoria hotel. You will oversee front office, housekeeping, F&B, and maintenance to ensure seamless service and guest satisfaction. The role emphasizes budgeting, service standards, and staff development to drive efficiency and profitability.

The ideal candidate brings strategic vision, strong leadership, and a proven track record in hospitality management.