Hotel Operations Manager

Placements24; Soweto; Hybrid; ZAR 420,000 - 600,000; Full time

Benefits offered by this job

Performance incentives

Accommodation/ housing allowance

Health and wellness benefits

Career development

Job summary

Placements24 is seeking a seasoned Hotel Operations Manager to oversee day-to-day operations of a prominent Soweto hotel. You will coordinate Front Office, Housekeeping and F&B to deliver exceptional guest experiences.

The role emphasizes operational efficiency, SOP development, staff training, budget control and compliance with health, safety, and security standards. Strong leadership and hotel software proficiency are essential.

Qualifications

• Minimum 5 years in hotel operations management or a similar senior role.
• Strong understanding of interdependent hotel departments.
• Proven ability to train and motivate staff.
• Excellent problem-solving skills under pressure.

Responsibilities

• Manage daily operations of Front Office, Housekeeping, F&B and other departments.
• Develop and implement standard operating procedures for consistency and quality.
• Monitor guest feedback and implement service improvements.
• Oversee staff performance, training and a positive work environment.
• Manage departmental budgets and control costs.
• Ensure compliance with health, safety and security regulations.

Skills

Staff management

Training & development

Problem solving

Decision making

Proficiency in hotel software

Tools

Hotel management software

Job description

About the Role

Our client is seeking a seasoned and detail-oriented Hotel Operations Manager to oversee the day-to-day operational functions of a prominent hotel in Soweto . This role is essential for ensuring the seamless delivery of services across various departments, including Front Office, Housekeeping, and Food & Beverage. You will be instrumental in driving operational efficiency, maintaining high standards of guest satisfaction, and supporting the overall success of the hotel in the vibrant Gauteng area.

Key Responsibilities

• Manage and coordinate the daily operations of Front Office, Housekeeping, Food & Beverage, and other departments.
• Develop and implement standard operating procedures to ensure consistency and quality.
• Monitor guest feedback and implement initiatives to enhance satisfaction and service delivery.
• Oversee staff performance, provide training, and foster a positive work environment.
• Manage departmental budgets, ensuring operational costs are controlled effectively.
• Ensure compliance with all health, safety, and security regulations.

Requirements

• Minimum of 5 years of experience in hotel operations management or a similar senior role.
• Strong understanding of all hotel operational departments and their interdependencies.
• Proven ability in staff management, training, and motivation.
• Excellent problem-solving skills and the ability to make sound decisions under pressure.
• Proficiency in hotel management software and systems.
• A commitment to delivering exceptional guest experiences.

Benefits

• Competitive salary and performance-based incentives.
• Potential for accommodation or a housing allowance.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career progression.
• A supportive and dynamic work culture.