Boutique Hotel Operations Manager

Placements24; Stellenbosch; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid role

Medical aid

Retirement fund contributions

Management training and certifications

Discounted hotel rates

Job summary

Placements24 is assisting a boutique hotel in Stellenbosch, Western Cape, to find an Operations Manager. The role covers front desk, housekeeping, and F&B operations, leading a hands-on team to ensure smooth daily operations and high service standards.

The ideal candidate has 5+ years in hotel management, a degree in Hospitality Management or Business Administration, strong leadership, and budgeting experience to drive profitability.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Min. of 5 years in hotel management/operations, boutique-styled preferred.
• Strong leadership, team mgmt, and problem-solving skills.

Responsibilities

• Oversee daily hotel operations across all departments.
• Manage and motivate hotel staff to maintain a positive work environment.
• Ensure guest service, cleanliness, and safety standards are met.
• Develop and implement operational policies to boost efficiency and guest satisfaction.
• Manage budgets, control costs, and identify revenue opportunities.
• Coordinate with department heads for effective communication and collaboration.

Skills

Leadership

Team management

Problem-solving

Interpersonal skills

Communication

Attention to detail

Budgeting

Education

Bachelor's degree in Hospitality Management or Business Administration

Tools

PMS (Property Management System)

General office software

Job description

About the Role

Our client, a highly-rated boutique hotel renowned for its unique charm and exceptional guest service, is seeking a dynamic Operations Manager for their property in beautiful Stellenbosch, Western Cape . This role requires a hands-on leader with a comprehensive understanding of hotel operations, from front desk management and housekeeping to food and beverage services. The successful candidate will be instrumental in ensuring the seamless day-to-day running of the hotel, optimizing efficiency, maintaining service standards, and driving profitability. This position offers a fantastic opportunity to influence the guest experience in a setting celebrated for its wine region and heritage. You will be a key player in upholding the hotel's reputation for excellence.

Key Responsibilities

• Oversee all daily hotel operations, ensuring smooth and efficient service delivery across all departments.
• Manage and motivate the hotel staff, fostering a positive and productive work environment.
• Ensure adherence to the highest standards of guest service, cleanliness, and safety.
• Develop and implement operational policies and procedures to enhance efficiency and guest satisfaction.
• Manage budgets, control costs, and identify opportunities for revenue enhancement.
• Coordinate with department heads to ensure effective communication and collaboration.
• Handle guest inquiries, complaints, and special requests promptly and professionally.
• Oversee inventory management and procurement for operational supplies.
• Ensure compliance with all relevant health, safety, and licensing regulations.
• Contribute to strategic planning and the overall success of the hotel.

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in hotel management or operations, preferably within the boutique hotel sector.
• Strong leadership, team management, and problem-solving skills.
• Excellent understanding of hotel operations, including F&B, housekeeping, and front office.
• Proficiency in property management systems (PMS) and general office software.
• Exceptional interpersonal and communication skills.
• Ability to work flexible hours, including weekends and holidays.
• A keen eye for detail and commitment to quality service.
• Experience with budget management and financial reporting.
• Passion for the hospitality industry and creating memorable guest experiences.

Benefits

Our client offers a competitive salary package, commensurate with experience and qualifications. This hybrid role allows for a balance between on-site leadership and remote administrative tasks. Benefits include comprehensive medical aid and retirement fund contributions. Opportunities for professional development, including management training and industry certifications, are provided. Employees also enjoy discounted rates at the hotel and partner properties. A vibrant and supportive team environment is a hallmark of this establishment. This is an excellent opportunity to advance your career in the picturesque Western Cape .