Hotel Operations Manager

Placements24; Cape Town; On-site; ZAR 720,000 - 1,000,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Health, dental, and vision insurance

Retirement savings plan with company

Employee discounts on stays and amenti

Paid time off and professional dev."

Job summary

Placements24 is seeking a seasoned Hotel Operations Manager to oversee Kimberley-based hotel operations, ensuring service excellence across front office, housekeeping and F&B. You will lead a diverse team, manage budgets, and implement strategies to maximise guest satisfaction and revenue.

The role demands strong leadership, strategic thinking, and a proactive approach to improving operational efficiency while maintaining a positive work environment for staff.

Qualifications

• 7+ years in hotel management with at least 3 years in operations management.
• Strong knowledge of front office, housekeeping and F&B operations.
• Proven budgeting, cost control and revenue optimization skills.
• Leadership, communication and problem-solving capabilities.
• Commitment to guest satisfaction and service excellence.
• Degree in Hospitality Management or related field preferred.

Responsibilities

• Oversee daily hotel operations across all departments to ensure seamless service.
• Develop and implement policies to improve efficiency and guest experience.
• Manage budgets, control costs and maximise revenue opportunities.
• Lead, train and motivate staff, fostering teamwork and high performance.
• Ensure compliance with health, safety and regulatory standards.
• Address guest feedback and resolve operational issues promptly.

Skills

Leadership

Budget management

Operational excellence

Staff development

Communication

Education

Bachelor's degree in Hospitality Management

Job description

About the Role

Our client is seeking a seasoned and results-driven Hotel Operations Manager to oversee the day-to-day management of their establishment in Kimberley. This role is central to ensuring the highest standards of service, operational efficiency, and guest satisfaction across all departments, including front office, housekeeping, and food and beverage. You will lead and motivate a diverse team, manage budgets, implement operational strategies, and maintain the hotel's reputation for excellence. The ideal candidate will possess strong leadership qualities, a comprehensive understanding of hotel operations, and a commitment to fostering a positive work environment for staff while delivering an exceptional experience for every guest.

Key Responsibilities

• Oversee and manage the daily operations of all hotel departments, ensuring seamless service delivery.
• Develop and implement operational policies and procedures to enhance efficiency and guest satisfaction.
• Manage departmental budgets, control costs, and maximize revenue opportunities.
• Lead, train, and motivate hotel staff, fostering a culture of teamwork and high performance.
• Ensure compliance with all health, safety, and regulatory standards.
• Address guest feedback and resolve any operational issues promptly and effectively.

Requirements

• Minimum of 7 years of experience in hotel management, with at least 3 years in an operations management role.
• Strong understanding of hotel operations, including front office, housekeeping, and F&B management.
• Excellent leadership, communication, and problem-solving skills.
• Proven ability to manage budgets and control costs effectively.
• Demonstrated commitment to guest satisfaction and service excellence.
• Bachelor's degree in Hospitality Management or a related field is preferred.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company contributions.
• Opportunities for career advancement within the hotel group.
• Employee discounts on hotel stays and services.
• Paid time off and professional development opportunities.