Hotel Operations Manager

Placements24; Gqeberha; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Executive benefits package

Performance-based bonuses

Health insurance

Retirement planning

Paid annual leave

Job summary

Placements24 is seeking a strategic Hotel Operations Manager to lead day-to-day operations at a Port Elizabeth property, overseeing Front Office, Housekeeping, F&B and Maintenance to drive efficiency, guest satisfaction and profitability.

You will develop and implement operational strategies, manage budgets, lead department heads, ensure safety compliance, and collaborate with Sales and Marketing to grow occupancy.

Qualifications

• Extensive experience in hotel operations management.
• Strong leadership, communication, and financial management skills.
• Bachelor’s degree in Hospitality Management preferred.

Responsibilities

• Direct and oversee the operations of all hotel departments to ensure smooth and efficient functioning.
• Develop and implement operational strategies to enhance guest satisfaction and profitability.
• Manage departmental budgets, control costs, and ensure optimal resource allocation.
• Lead, motivate, and develop a team of department heads and staff.
• Ensure compliance with all health, safety, and hygiene regulations.
• Monitor operational performance, identify areas for improvement, and implement corrective actions.
• Collaborate with Sales and Marketing to drive revenue and occupancy.

Skills

Leadership

Communication

Financial management

Data analysis

Hotel operations knowledge

Education

Bachelor's degree in Hospitality Management

Tools

Revenue management systems

Job description

About the Role

Our client is looking for a strategic and results-driven Hotel Operations Manager to lead the day-to-day management of their property in Port Elizabeth. This senior role is responsible for overseeing all operational departments, including Front Office, Housekeeping, Food and Beverage, and Maintenance, ensuring efficiency, profitability, and exceptional guest satisfaction. You will play a key role in developing and implementing operational strategies, managing budgets, and leading a diverse team to achieve the highest standards of service excellence. This is a challenging yet rewarding position for a seasoned hospitality professional looking to make a significant impact in a key coastal city.

Key Responsibilities

• Direct and oversee the operations of all hotel departments to ensure smooth and efficient functioning.
• Develop and implement operational strategies to enhance guest satisfaction and profitability.
• Manage departmental budgets, control costs, and ensure optimal resource allocation.
• Lead, motivate, and develop a team of department heads and staff.
• Ensure compliance with all health, safety, and hygiene regulations.
• Monitor operational performance, identify areas for improvement, and implement corrective actions.
• Collaborate with Sales and Marketing to drive revenue and occupancy.

Requirements

• Proven experience as a Hotel Operations Manager or similar senior management role in hospitality.
• Strong understanding of hotel operations, including Front Office, Housekeeping, F&B, and Revenue Management.
• Excellent leadership, communication, and financial management skills.
• Ability to analyze operational data and make informed decisions.
• Bachelor's degree in Hospitality Management or a related field is preferred.

Benefits

• Attractive salary and executive benefits package.
• Performance-based bonuses and profit-sharing opportunities.
• Comprehensive health insurance and retirement planning.
• Generous annual leave and paid sick leave.
• Opportunities for further career advancement within a reputable hotel group in Port Elizabeth.