Hotel Operations Lead - Guest Experience & Efficiency

Placements24; Centurion; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Career advancement

On-site training

Employee discounts

Supportive work environment

Job summary

Placements24 is seeking a detail-oriented Hotel Operations Coordinator to support the smooth running of a Centurion hotel. You will coordinate daily operations across front desk, housekeeping, and food & beverage, while assisting management with administrative tasks.

The role focuses on managing reservations, addressing guest inquiries, reporting on key metrics, and ensuring service standards. A proactive, customer-focused approach is essential.

Qualifications

• Experience in hotel operations or an administrative role within hospitality.
• Excellent organizational and multitasking abilities with keen attention to detail.
• Strong communication and interpersonal skills for guest and team interaction.
• Proficiency in hotel management software and standard office applications.
• Proactive problem-solving and commitment to service excellence.
• Ability to work effectively in a dynamic Centurion hotel environment.

Responsibilities

• Coordinate daily operations across front desk, housekeeping, and F&B.
• Assist General Manager with scheduling, reporting, and correspondence.
• Manage reservation systems and optimize room occupancy.
• Liaise with guests to address inquiries and handle complaints.
• Monitor and report on key operational metrics for improvements.
• Ensure compliance with hotel policies, safety regulations, and standards.

Skills

Hotel operations

Administrative support

Organizational skills

Communication

Multitasking

Office applications

Tools

Hotel management software

Job description

Placements24 is seeking a detail-oriented Hotel Operations Coordinator to support the smooth running of a Centurion hotel. You will coordinate daily operations across front desk, housekeeping, and food & beverage, while assisting management with administrative tasks.

The role focuses on managing reservations, addressing guest inquiries, reporting on key metrics, and ensuring service standards. A proactive, customer-focused approach is essential.