Hotel Operations Coordinator

Placements24; Centurion; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Career advancement

On-site training

Employee discounts

Supportive work environment

Job summary

Placements24 is seeking a detail-oriented Hotel Operations Coordinator to support the smooth running of a Centurion hotel. You will coordinate daily operations across front desk, housekeeping, and food & beverage, while assisting management with administrative tasks.

The role focuses on managing reservations, addressing guest inquiries, reporting on key metrics, and ensuring service standards. A proactive, customer-focused approach is essential.

Qualifications

• Experience in hotel operations or an administrative role within hospitality.
• Excellent organizational and multitasking abilities with keen attention to detail.
• Strong communication and interpersonal skills for guest and team interaction.
• Proficiency in hotel management software and standard office applications.
• Proactive problem-solving and commitment to service excellence.
• Ability to work effectively in a dynamic Centurion hotel environment.

Responsibilities

• Coordinate daily operations across front desk, housekeeping, and F&B.
• Assist General Manager with scheduling, reporting, and correspondence.
• Manage reservation systems and optimize room occupancy.
• Liaise with guests to address inquiries and handle complaints.
• Monitor and report on key operational metrics for improvements.
• Ensure compliance with hotel policies, safety regulations, and standards.

Skills

Hotel operations

Administrative support

Organizational skills

Communication

Multitasking

Office applications

Tools

Hotel management software

Job description

About the Role

Our client seeks a detail-oriented Hotel Operations Coordinator to support the smooth running of their hotel in Centurion . This role involves coordinating various operational departments, assisting management with administrative tasks, and ensuring guests receive a consistently high level of service. You will play a key part in maintaining operational efficiency, managing reservations, and contributing to a positive guest and employee experience. This is an excellent opportunity to gain comprehensive experience in hotel management.

Key Responsibilities

• Coordinate daily operations across departments, including front desk, housekeeping, and food and beverage.
• Assist the General Manager with administrative duties, including scheduling, reporting, and correspondence.
• Manage reservation systems, ensuring accuracy and optimizing room occupancy.
• Liaise with guests to address inquiries, handle complaints, and ensure satisfaction.
• Monitor and report on key operational metrics, identifying areas for improvement.
• Ensure compliance with hotel policies, safety regulations, and service standards.

Requirements

• Experience in hotel operations or a related administrative role within the hospitality sector.
• Strong organizational and multitasking abilities, with keen attention to detail.
• Excellent communication and interpersonal skills for effective guest and team interaction.
• Proficiency in hotel management software and standard office applications.
• A proactive approach to problem-solving and a commitment to service excellence.
• Ability to work effectively in a dynamic, fast-paced hotel environment located in Centurion .

Benefits

• Competitive salary and benefits package.
• Opportunities for advancement within hotel management.
• On-site training and professional development support.
• Employee discounts on hotel stays and services.
• A professional and supportive work atmosphere.