Front Office Manager

Placements24; Centurion; On-site; ZAR 280,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Retirement fund

Staff accommodation

Meals provided

Training opportunities

Job summary

Placements24 is seeking a professional Front Office Manager to lead the reception team at a premier Centurion property. You will oversee all front desk operations, ensure smooth check-in/check-out processes, and deliver outstanding guest service that sets the standard for hospitality.

Join a dynamic team where leadership, customer focus and high service standards are valued. Competitive salary, medical aid, retirement contributions, staff housing options and meals are provided.

Qualifications

• 3+ years in front office management or a supervisory role in hotels.
• Strong leadership and team management capabilities.
• Excellent communication, problem-solving and customer service skills.

Responsibilities

• Manage day-to-day front desk operations including reservations, check-ins and check-outs.
• Supervise and train front desk staff to foster a positive work environment.
• Address guest inquiries and resolve concerns promptly and professionally.
• Implement and maintain front office policies to improve efficiency and service quality.
• Monitor guest feedback and take proactive steps to enhance service delivery.

Skills

Front office management

Leadership

Communication

Problem solving

Customer service

Education

Hospitality management degree

Hospitality diploma

Tools

PMS proficiency

Reservation software

Job description

About the Role

Our client is seeking a professional and guest-focused Front Office Manager to lead the reception team at their esteemed property in Centurion. You will be responsible for managing all front desk operations, ensuring efficient check-in/check-out processes, and providing outstanding customer service that sets the standard for guest satisfaction. This crucial role demands a leader who can motivate a team, handle guest inquiries and complaints with tact, and maintain the highest standards of hospitality.

Key Responsibilities

• Manage the day-to-day operations of the front desk, including reservations, check-ins, and check-outs.
• Supervise and train front desk staff, fostering a positive and productive work environment.
• Ensure all guest requests and concerns are handled promptly and professionally.
• Implement and maintain front office policies and procedures to enhance efficiency and service quality.
• Monitor and manage guest feedback, taking proactive steps to improve service delivery.

Requirements

• Minimum of 3 years of experience in front office management or a supervisory role within a hotel.
• Strong leadership and team management skills.
• Excellent communication, problem-solving, and customer service abilities.
• Proficiency in property management systems (PMS) and reservation software.
• A degree or diploma in Hospitality Management or a related discipline is a plus.

Benefits

• Competitive salary and potential for performance-based incentives.
• Comprehensive medical aid and retirement fund contributions.
• Staff accommodation options and meals provided.
• Training and development opportunities to enhance career growth.
• Be part of a reputable hotel known for its excellent guest service.