Reception Manager

Planet Fitness; Pretoria; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Medical aid and retirement fund

Staff accommodation options

Meals provided

Training and development opportunities

Job summary

Planet Fitness Centurion seeks a professional Front Office Manager to lead the reception team, oversee reservations, ensure smooth check-in and check-out, and deliver outstanding guest service that sets a benchmark for the property. You will mentor staff, enforce front desk policies, handle guest inquiries with tact, and drive service improvements.

A minimum of 3 years in front office management or a supervisory hotel role, PMS proficiency, and a hospitality qualification are required; a degree

Qualifications

• Minimum of 3 years of experience in front office management or a supervisory role within a hotel.
• Strong leadership and team management skills.
• Excellent communication, problem-solving, and customer service abilities.
• Proficiency in property management systems (PMS) and reservation software.
• A degree or diploma in Hospitality Management or a related discipline is a plus.

Responsibilities

• Manage the day-to-day operations of the front desk, including reservations, check-ins, and check-outs.
• Supervise and train front desk staff, fostering a positive and productive work environment.
• Ensure all guest requests and concerns are handled promptly and professionally.
• Implement and maintain front office policies and procedures to enhance efficiency and service quality.
• Monitor and manage guest feedback, taking proactive steps to improve service delivery.

Skills

Leadership

Team management

Customer service

Communication

Problem solving

Education

Hospitality management degree

Tools

PMS proficiency

Reservation software

Job description

Our client is seeking a professional and guest-focused Front Office Manager to lead the reception team at their esteemed property in Centurion. You will be responsible for managing all front desk operations, ensuring efficient check-in/check-out processes, and providing outstanding customer service that sets the standard for guest satisfaction. This crucial role demands a leader who can motivate a team, handle guest inquiries and complaints with tact, and maintain the highest standards of hospitality.

Key Responsibilities

• Manage the day-to-day operations of the front desk, including reservations, check-ins, and check-outs.
• Supervise and train front desk staff, fostering a positive and productive work environment.
• Ensure all guest requests and concerns are handled promptly and professionally.
• Implement and maintain front office policies and procedures to enhance efficiency and service quality.
• Monitor and manage guest feedback, taking proactive steps to improve service delivery.

Requirements

• Minimum of 3 years of experience in front office management or a supervisory role within a hotel.
• Strong leadership and team management skills.
• Excellent communication, problem-solving, and customer service abilities.
• Proficiency in property management systems (PMS) and reservation software.
• A degree or diploma in Hospitality Management or a related discipline is a plus.

Benefits

• Competitive salary and potential for performance-based incentives.
• Comprehensive medical aid and retirement fund contributions.
• Staff accommodation options and meals provided.
• Training and development opportunities to enhance career growth.
• Be part of a reputable hotel known for its excellent guest service.