Boutique Hotel Supervisor

Placements24; Centurion; Hybride; ZAR 180 000 - 300 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Medical aid contribution

Paid annual leave

Staff accommodation may be available

Résumé du poste

Placements24 seeks a Boutique Hotel Supervisor in Centurion to assist the Hotel Manager with daily operations and guest satisfaction. You will lead a small hospitality team, ensuring smooth check-in/check-out, high service standards, and a welcoming boutique atmosphere.

In this role you’ll maintain cleanliness and presentation across guest areas, handle feedback, and support policy implementation. Join a close-knit team focused on personalized guest experiences and operational excellence.

Qualifications

• Experience in a supervisory or senior hotel role.
• Excellent customer service and interpersonal skills.
• Strong organizational skills and attention to detail.
• Familiarity with hotel operations and PMS.

Responsabilités

• Assist the Hotel Manager in daily operational oversight, including check-in/check-out, guest inquiries, and service requests.
• Supervise and coordinate the work of front desk, housekeeping, and guest services staff.
• Ensure all guest areas are impeccably maintained and meet high standards of cleanliness and presentation.
• Handle guest feedback and resolve issues efficiently to ensure a positive stay.
• Support the implementation of hotel policies and procedures, ensuring staff adherence.

Connaissances

Supervisory experience

Customer service

Communication

Organizational skills

Team leadership

Description du poste

About the Role

Our client is seeking a motivated and detail-oriented Boutique Hotel Supervisor to join their team in Centurion. In this hands-on role, you will support the hotel manager in overseeing daily operations, ensuring seamless guest experiences, and leading a small team of hospitality professionals. You will play a key part in maintaining the unique charm and high service standards of the boutique property. This is an excellent opportunity for an individual with a passion for hospitality to develop their leadership skills in a more intimate and personalized hotel setting, contributing directly to guest satisfaction and operational excellence.

Key Responsibilities

• Assist the Hotel Manager in daily operational oversight, including check-in/check-out, guest inquiries, and service requests.
• Supervise and coordinate the work of front desk, housekeeping, and guest services staff.
• Ensure all guest areas are impeccably maintained and meet high standards of cleanliness and presentation.
• Handle guest feedback and resolve issues efficiently to ensure a positive stay.
• Support the implementation of hotel policies and procedures, ensuring staff adherence.
• Assist with inventory management and coordinating with suppliers for amenities and supplies.

Requirements

• Previous experience in a supervisory or senior role within the hotel or hospitality industry.
• Excellent customer service, communication, and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Familiarity with hotel operations and basic property management systems.
• Ability to work effectively as part of a team and motivate colleagues.
• A proactive approach to problem-solving and a passion for guest satisfaction.

Benefits

• Competitive salary and potential for performance bonuses.
• Medical aid contribution and paid annual leave.
• Opportunities for training and development in hotel management.
• Staff accommodation may be available.
• A welcoming and close-knit team environment focused on delivering personalized guest experiences.