Boutique Hotel Operations Manager

Placements24; Centurion; On-site; ZAR 520,000 - 780,000; Full time

Benefits offered by this job

Accommodation assistance

Meals on duty

Competitive salary

Job summary

Placements24 in Centurion, Gauteng, is seeking an experienced Boutique Hotel Operations Manager to oversee daily operations across front office, housekeeping, F&B, and maintenance, ensuring a seamless, high‑standard guest experience.

This hands‑on leadership role requires ≥5 years in hotel management, strong budgeting and team‑leadership skills, and proficiency with hotel management software. Fluency in English and willingness to relocate to Centurion are essential.

Qualifications

• Minimum 5 years of progressive hotel management or operations experience.
• Proven track record of achieving financial targets.
• Strong leadership, team-building, and communication skills.

Responsibilities

• Direct and manage all hotel operational departments to ensure optimal performance.
• Develop and implement operational strategies to enhance guest satisfaction and loyalty.
• Oversee budgeting and financial performance of the hotel operations.
• Ensure adherence to quality standards in service, presentation, and cleanliness.
• Recruit, train, and manage hotel staff, fostering a positive and productive work environment.
• Handle guest feedback, complaints, and service recovery with professionalism and efficiency.
• Maintain and improve operational efficiency and cost-effectiveness.
• Ensure compliance with health, safety, and licensing regulations.
• Collaborate with the General Manager on strategic initiatives.
• Conduct regular inspections of hotel premises and services.

Skills

Leadership

Operational Management

Budgeting

Staff Training

Communication

Guest Service

Education

Diploma or Degree in Hospitality Management

Tools

PMS

Microsoft Office

Job description

About the Role

Our client is seeking an experienced and passionate Boutique Hotel Operations Manager to oversee all daily operations of their acclaimed establishment in Centurion, Gauteng. This role demands a leader who can maintain the unique charm and high service standards of a boutique hotel while ensuring operational efficiency and profitability. You will be responsible for managing various departments, including front office, housekeeping, food and beverage, and maintenance, ensuring a seamless and memorable experience for every guest. The ideal candidate will have a strong understanding of the hospitality industry, exceptional leadership skills, and a genuine desire to create exceptional guest journeys. This is a hands-on role requiring dedication and a proactive approach to problem-solving.

Key Responsibilities

• Direct and manage all hotel operational departments to ensure optimal performance.
• Develop and implement operational strategies to enhance guest satisfaction and loyalty.
• Oversee budgeting and financial performance of the hotel operations.
• Ensure adherence to quality standards in service, presentation, and cleanliness.
• Recruit, train, and manage hotel staff, fostering a positive and productive work environment.
• Handle guest feedback, complaints, and service recovery with professionalism and efficiency.
• Maintain and improve operational efficiency and cost-effectiveness.
• Ensure compliance with health, safety, and licensing regulations.
• Collaborate with the General Manager and other stakeholders on strategic initiatives.
• Conduct regular inspections of hotel premises and services.

Requirements

• A minimum of 5 years of progressive experience in hotel management or operations, preferably within the boutique hotel sector.
• Proven track record of successfully managing hotel operations and achieving financial targets.
• Strong leadership, team-building, and communication skills.
• Excellent understanding of hotel operations, including front office, housekeeping, F&B, and maintenance.
• Experience with hotel management software and systems.
• Ability to work under pressure and make sound decisions.
• A diploma or degree in Hospitality Management or a related field is highly desirable.
• Must be fluent in English; knowledge of local languages is an advantage.
• Must be legally authorized to work in South Africa and based in or willing to relocate to the Centurion area.
• Exceptional customer service orientation.

Benefits

• Our client offers a competitive salary commensurate with experience, along with opportunities for professional growth and development within a growing hotel group.
• Accommodation assistance.
• Meals on duty.
• A dynamic work environment where your contributions are valued.
• This position offers the chance to shape the success of a distinctive boutique hotel in Gauteng, making it an ideal career move for a dedicated hospitality professional.