Hotel General Manager

Placements24; Mossel Bay; On-site; ZAR 1,800,000 - 2,600,000; Full time

Benefits offered by this job

Private medical insurance

Retirement fund

Life assurance

Accommodation provided or subsidized

Staff discounts

Job summary

Placements24 is sourcing a General Manager for a distinguished luxury hotel in Mossel Bay, Western Cape. The role demands strategic leadership, exceptional guest service, and a hands-on approach to drive revenue and profitability.

The GM will oversee operations across all departments, lead a high-caliber team, and report on budgeting, forecasting, and P&L performance in a dynamic coastal market.

Qualifications

• 10+ years of senior hotel management experience, preferably in luxury properties.
• Proven track record of driving revenue growth and profitability.
• Strong budgeting, forecasting, and P&L management skills.
• Exceptional leadership and interpersonal abilities with teams.
• Knowledge of hotel operations, marketing, sales, and guest service principles.

Responsibilities

• Oversee all hotel operations including sales, marketing, finance, F&B, housekeeping, front office and HR.
• Develop and execute strategic plans to maximize profitability and market share.
• Manage budgeting, forecasting and P&L to ensure optimal revenue and cost control.
• Lead and develop a diverse team to deliver excellence and continuous improvement.
• Ensure the highest standards of guest service and monitor feedback for service enhancements.
• Maintain physical assets, safety, and security protocols across the property.
• Build strong relationships with owners, guests, authorities and partners.
• Represent the hotel in Mossel Bay and the wider industry.
• Ensure compliance with local, regional, and national regulations.

Skills

Leadership

Strategic planning

Financial acumen

Communication

Stakeholder management

Team development

Education

Bachelor's degree in Hospitality Management

MBA (plus)

Tools

PMS software

Job description

About the Role

Our client, a distinguished luxury hotel situated in the picturesque coastal town of **Mossel Bay, Western Cape**, is seeking an experienced and visionary General Manager to lead its operations. This executive position holds ultimate responsibility for the hotel's financial performance, operational efficiency, guest satisfaction, and overall strategic direction. The ideal candidate will possess a deep understanding of the hospitality industry, exceptional leadership skills, and a proven ability to drive revenue and maintain the highest standards of service excellence. As the face of the hotel, you will foster a culture of hospitality, motivating your team to deliver unforgettable experiences to guests visiting **Mossel Bay**. This is a critical on-site role demanding a strategic mindset and a hands‑on approach.

Key Responsibilities

• Oversee all aspects of hotel operations, including sales, marketing, finance, F&B, housekeeping, front office, and human resources, ensuring alignment with the company's vision and objectives.
• Develop and execute strategic business plans to maximize profitability, enhance market share, and achieve operational targets.
• Manage the hotel's financial performance, including budgeting, forecasting, and P&L responsibility, ensuring optimal revenue generation and cost control.
• Lead, inspire, and develop a diverse team of hospitality professionals, fostering a culture of excellence, accountability, and continuous improvement.
• Ensure the highest standards of guest service are met and exceeded, actively monitoring guest feedback and implementing service enhancement initiatives.
• Maintain the hotel's physical asset, overseeing maintenance, safety, and security protocols to ensure a welcoming and secure environment.
• Build and maintain strong relationships with stakeholders, including owners, guests, local authorities, and community partners.
• Represent the hotel in the **Mossel Bay** community and the wider hospitality industry.
• Ensure compliance with all local, regional, and national regulations and legal requirements.

Requirements

• A minimum of 10 years of progressive experience in senior hotel management roles, preferably as a General Manager or Operations Manager in a luxury hotel.
• Proven track record of success in driving revenue growth, profitability, and operational excellence.
• Strong financial acumen, with expertise in budgeting, forecasting, and P&L management.
• Exceptional leadership, communication, and interpersonal skills, with the ability to motivate and inspire teams.
• A deep understanding of hotel operations, marketing, sales, and customer service principles.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field; MBA is a plus.
• Experience with hotel management software and systems.
• Ability to work flexible hours and be present during peak operational periods.
• Knowledge of the **Western Cape** hospitality market is advantageous.

Benefits

• Our client offers a highly competitive executive salary, a generous performance-based bonus incentive, and a comprehensive benefits package, including private medical insurance, a retirement fund, and life assurance.
• Opportunities for career advancement within an internationally recognized hotel group are excellent.
• Accommodation may be provided or subsidized.
• Enjoy exclusive staff benefits and discounts.
• Be part of shaping the future of luxury hospitality in beautiful **Mossel Bay, Western Cape**.