Boutique Hotel General Manager

Placements24; Stellenbosch; On-site; ZAR 1,100,000 - 2,100,000; Full time

Benefits offered by this job

Competitive salary

Accommodation or housing allowance

Prestigious property management

Growth opportunities

Cape Winelands environment

Job summary

Placements24 is recruiting a General Manager for a luxury boutique hotel in Stellenbosch. You will lead all aspects of operations, from guest services and F&B to staff management and marketing, ensuring an intimate and memorable experience for discerning travelers.

The role requires at least 7 years in hotel management, with 3 years in a GM or AGM position, and a degree or diploma in Hospitality Management or Business Administration.

Qualifications

• 7+ years in hotel management with luxury or boutique experience.
• Experience in F&B, sales, marketing, and finance.
• Strong leadership, communication, and interpersonal skills.
• Ability to manage budgets and drive profitability.
• Knowledge of Western Cape tourism market is a plus.

Responsibilities

• Oversee daily boutique hotel operations and guest service.
• Manage front desk, housekeeping, F&B, maintenance, and HR.
• Develop strategic business plans to maximize revenue and control costs.
• Lead and motivate hotel staff; foster a professional work environment.
• Ensure compliance with health, safety, and legal regulations.
• Maintain relationships with guests, local businesses, and stakeholders.
• Oversee marketing and sales efforts to attract guests.
• Manage budget and financial performance; provide regular reports.
• Maintain high standards of quality and aesthetics; preserve character.
• Drive operational efficiency while preserving boutique charm.

Skills

Leadership

Communication

Interpersonal skills

Budgeting

Cost control

Guest service

Strategic thinking

Hands-on management

Education

Hospitality Management or Business Administration degree/diploma

Job description

About the Role

Our client, an exquisite boutique hotel nestled in the picturesque vineyards of Stellenbosch , is seeking an experienced and charismatic General Manager. This role demands a leader with a passion for personalized service, a keen eye for luxury aesthetics, and a robust understanding of hotel operations and financial management. You will be responsible for overseeing all aspects of the hotel, from guest services and F&B to staff management and marketing, ensuring an intimate and memorable experience for discerning travelers. The General Manager will play a crucial role in maintaining the hotel's unique charm and driving its commercial success within the competitive Western Cape tourism landscape.

Key Responsibilities

• Oversee the daily operations of the boutique hotel, ensuring exceptional guest service and satisfaction.
• Manage all departments, including front desk, housekeeping, F&B, maintenance, and human resources.
• Develop and implement strategic business plans to maximize revenue, control costs, and enhance profitability.
• Lead, motivate, and manage the hotel staff, fostering a positive and professional work environment.
• Ensure compliance with all health, safety, and legal regulations.
• Build and maintain strong relationships with guests, local businesses, and tourism stakeholders.
• Oversee marketing and sales efforts to attract and retain guests.
• Manage the hotel's budget and financial performance, providing regular reports to ownership.
• Maintain the high standards of quality and aesthetics that define the boutique hotel experience.
• Drive operational efficiency while preserving the unique character of the property.

Requirements

• Minimum of 7 years of progressive experience in hotel management, with at least 3 years as a General Manager or Assistant General Manager in a luxury or boutique hotel.
• Proven experience in managing all hotel operations, including F&B, sales, marketing, and finance.
• Strong leadership, communication, and interpersonal skills.
• Demonstrated ability to control costs, improve profitability, and manage budgets effectively.
• A passion for delivering exceptional guest service and creating unique experiences.
• Knowledge of the Western Cape tourism market is a significant advantage.
• Relevant degree or diploma in Hospitality Management or Business Administration.
• Ability to work flexible hours, including weekends and holidays.
• A strategic thinker with a hands-on approach.

Benefits

• Competitive salary and performance-based incentives.
• Accommodation provided or an attractive housing allowance.
• Opportunity to manage a unique and prestigious property in Stellenbosch .
• Professional growth and development within the luxury hospitality sector.
• Enjoy the beautiful surroundings of the Cape Winelands.