Luxury Resort General Manager

Placements24; Cape Town; On-site; ZAR 2,000,000 - 4,000,000; Full time

Benefits offered by this job

Competitive executive salary and bonus

Executive health, life, and disability

Company housing or housing allowance

Annual leave and development budget

International travel opportunities

Travel perks with leading hotel chains

Job summary

Placements24 is recruiting a General Manager for a premier luxury resort in Cape Town, Western Cape. The role requires a seasoned leader to drive guest experiences, operational excellence, and financial performance across F&B, marketing, and HR.

The successful candidate will oversee strategy, brand integrity, and sustainable practices, leading a large team and ensuring top-tier service for discerning travelers worldwide.

Qualifications

• 10+ years in luxury hospitality management, with 5+ years as GM.
• Bachelor's or Master's in Hospitality Management or Business Administration.
• Proven track record managing large-scale luxury resorts with strong F&B and guest services.
• Exceptional leadership, strategic thinking, and decision-making abilities.
• Strong financial management skills including P&L, budgeting, and forecasting.
• Excellent communication, negotiation, and stakeholder management.
• Fluency in English; additional languages a plus.
• Willingness to reside in or near Cape Town, Western Cape.

Responsibilities

• Provide strategic leadership and overall management of the luxury resort's operations.
• Develop and execute business plans to achieve financial targets.
• Ensure the delivery of world-class guest service standards.
• Oversee marketing, sales, and public relations to enhance brand visibility.
• Lead, mentor, and inspire a team of department heads and staff to foster a culture of excellence.
• Ensure strict adherence to health, safety, and legal compliance regulations.
• Stay abreast of luxury hospitality trends and implement innovative strategies.

Job description

About the Role

Our client is looking for an accomplished and visionary General Manager to lead their premier luxury resort situated in the stunning coastal city of Cape Town, Western Cape . This executive position requires a seasoned leader with extensive experience in high-end hospitality, capable of driving exceptional guest experiences, maintaining impeccable operational standards, and achieving significant financial results. The General Manager will be responsible for the overall strategic direction, profitability, and reputation of the resort. This includes overseeing all aspects of operations, from guest services and F&B to marketing, sales, and human resources. The successful candidate will embody the resort's commitment to luxury, service excellence, and sustainable practices, ensuring it remains a top destination for discerning travelers worldwide. You will be based in the beautiful Western Cape region.

Key Responsibilities

• - Provide strategic leadership and overall management of the luxury resort's operations.
• - Develop and execute business plans to achieve and exceed financial targets, including revenue maximization and cost control.
• - Ensure the delivery of world-class guest service standards and personalized experiences.
• - Lead, mentor, and inspire a team of department heads and staff to foster a culture of excellence.
• - Oversee marketing, sales, and public relations efforts to enhance brand visibility and market share.
• - Manage all capital improvement projects and ensure the property is maintained to the highest standards.
• - Uphold and promote the resort's brand identity, values, and commitment to sustainability.
• - Build and maintain strong relationships with stakeholders, local authorities, and the community.
• - Ensure strict adherence to all health, safety, and legal compliance regulations.
• - Stay abreast of luxury hospitality trends and implement innovative strategies.

Requirements

• - A minimum of 10 years of progressive experience in luxury hospitality management, with at least 5 years as a General Manager or in a similar senior executive role.
• - A Bachelor's or Master's degree in Hospitality Management, Business Administration, or a related field.
• - Demonstrated success in managing large-scale luxury resorts or hotels with a strong emphasis on F&B and guest services.
• - Exceptional leadership, strategic thinking, and decision-making abilities.
• - Strong financial management skills, including P&L responsibility, budgeting, and forecasting.
• - Excellent communication, negotiation, and stakeholder management skills.
• - Proficiency in luxury hotel operations software and digital marketing strategies.
• - A sophisticated understanding of the luxury travel market and international clientele.
• - Fluency in English; knowledge of other languages is a plus.
• - Willingness to reside in or near Cape Town, Western Cape .

Benefits

• - Highly competitive executive salary with significant performance-based incentives.
• - Comprehensive executive health, life, and disability insurance.
• - Company housing or housing allowance.
• - Generous annual leave and professional development budget.
• - Opportunities for international travel and executive training programs.
• - Access to exclusive travel perks and discounts within leading hotel chains.
• - A challenging yet rewarding role with significant autonomy and impact.