Hotel General Manager - On-site

Placements24; Polokwane; On-site; ZAR 1,000,000 - 1,800,000; Full time

Benefits offered by this job

Bonuses

Health benefits

Retirement plan

Housing allowance

Relocation assistance

Career advancement

Employee discounts

Job summary

Placements24 is assisting a luxury boutique hotel in Polokwane, South Africa, to find an accomplished Hotel General Manager. You will lead all facets of the property, from F&B to housekeeping, with a focus on guest experience and operational excellence.

The ideal candidate will have 10+ years in hotel leadership, a solid track record in budgeting and revenue generation, and a passion for developing high-performing teams in a luxury setting.

Qualifications

• Minimum of 10 years in hotel management with at least 5 years in a General Manager or senior leadership role.
• Proven track record in budgeting, revenue generation, and cost control.
• Strong leadership, communication, and interpersonal skills.

Responsibilities

• Direct and oversee all hotel operations, including front office, F&B, housekeeping, maintenance, sales, and marketing.
• Develop and implement strategic business plans to achieve guest satisfaction, revenue growth, and efficiency.
• Manage the hotel's budget, P&L, and financial performance to ensure profitability.
• Lead and develop the hotel management team, fostering a high-performance culture.

Skills

Strategic leadership

Financial management

Team development

Guest service excellence

Operational management

Education

Bachelor's degree in Hospitality Management

MBA (preferred)

Tools

Opera PMS

POS systems

Job description

About the Role

Our client, a luxury boutique hotel nestled in the scenic landscape of Polokwane, is seeking an accomplished and visionary Hotel General Manager to lead its operations and drive exceptional guest experiences. This pivotal on-site role demands a seasoned hospitality professional with a proven track record in strategic leadership, financial management, and team development. You will be responsible for overseeing all aspects of the hotel, from front office and F&B to housekeeping and maintenance, ensuring the highest standards of service and operational efficiency. The ideal candidate possesses strong business acumen, a passion for hospitality excellence, and the ability to inspire a diverse team. This position requires a proactive approach to market positioning, revenue generation, and maintaining the hotel's esteemed reputation. Join a dedicated team and contribute to the continued success of this premier establishment, offering unparalleled guest satisfaction and operational integrity. This role is critical for upholding the hotel's commitment to quality and luxury.

Key Responsibilities

• Direct and oversee all hotel operations, including front office, F&B, housekeeping, maintenance, sales, and marketing.
• Develop and implement strategic business plans to achieve optimal guest satisfaction, revenue growth, and operational efficiency.
• Manage the hotel's budget, P&L statements, and financial performance, ensuring profitability and cost control.
• Lead, motivate, and develop the hotel management team and staff, fostering a positive and high-performance culture.
• Ensure compliance with all local regulations, health and safety standards, and brand guidelines.
• Drive sales and marketing efforts to maximize occupancy rates and revenue.
• Maintain and enhance the hotel's reputation for excellent service and quality.
• Oversee capital improvement projects and ensure the property is well-maintained.
• Build strong relationships with guests, local community stakeholders, and suppliers.
• Act as the primary representative of the hotel in all external communications.

Requirements

• Minimum of 10 years of progressive experience in hotel management, with at least 5 years in a General Manager or senior leadership role.
• Proven track record of successfully managing hotel operations and achieving financial targets.
• Strong understanding of hotel finance, marketing, sales, and operational best practices.
• Exceptional leadership, communication, and interpersonal skills.
• Demonstrated ability to develop and lead a high-performing team.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field; MBA is a plus.
• Proficiency in hotel management software and systems.
• Ability to work flexible hours, including evenings, weekends, and public holidays.
• Excellent problem-solving and decision-making skills.
• A passion for service excellence and guest satisfaction.

Benefits

• Highly competitive salary and performance-based bonuses.
• Comprehensive health and retirement benefits package.
• Accommodation allowance or on-site housing option.
• Relocation assistance may be provided.
• Significant opportunities for career advancement.
• Employee discounts on hotel services and amenities.
• A leadership role in a prestigious hotel establishment.