Boutique Hotel General Manager

Placements24; East London; On-site; ZAR 600,000 - 1,200,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonus

Health insurance

Retirement plan

Housing allowance

Stay discounts

Professional development

Job summary

Placements24 seeks an experienced General Manager to lead a flagship boutique hotel in East London, Eastern Cape. You will drive guest services, staff management, financial performance, marketing and maintenance to deliver exceptional experiences.

The role requires a strong operational background in luxury hospitality, with proven leadership and the ability to grow the property's brand while maintaining high guest satisfaction and profitability.

Qualifications

• 5+ years as Hotel GM or senior manager in boutique/luxury hotel environment.
• Proven track record of managing hotel operations and achieving financial goals.
• Willingness to work flexible hours including weekends/holidays.

Responsibilities

• Oversee all day-to-day hotel operations and guest services.
• Develop and implement strategic plans to achieve revenue targets and cost control.
• Lead, mentor and motivate staff, fostering guest-service excellence.
• Manage budgeting, forecasting and financial reporting for the property.
• Ensure compliance with health, safety and regulatory standards.
• Drive marketing and sales initiatives to attract and retain guests.
• Build relationships with guests, vendors and local community stakeholders.
• Maintain quality standards across housekeeping, F&B, and front desk.
• Handle guest complaints professionally to ensure satisfaction.
• Oversee property maintenance and improvement projects.

Skills

Leadership

Communication

Interpersonal skills

Hospitality operations

PMS/POS

Financial management

Education

Bachelor's degree in Hospitality Management or related field

Tools

PMS

POS

Financial software

Job description

About the Role

Our client, a rapidly expanding collection of unique boutique hotels, is seeking an experienced and passionate General Manager to lead their flagship property in East London, Eastern Cape . This is a hands‑on leadership role responsible for all aspects of hotel operations, including guest services, staff management, financial performance, marketing, and property maintenance. You will be the driving force behind creating an exceptional guest experience, fostering a positive work culture, and ensuring the profitability and strategic growth of the hotel. The ideal candidate will possess a deep understanding of the luxury hospitality market, strong operational skills, and a commitment to excellence. This position offers an exciting opportunity to make a significant impact on a distinctive property within a dynamic company that values innovation and personalized service. Join us in delivering unparalleled hospitality experiences in the beautiful coastal city of East London .

Key Responsibilities

• Oversee all day-to-day operations of the hotel, ensuring smooth and efficient service delivery.


• Develop and implement strategic plans to achieve financial targets, including revenue maximization and cost control.


• Lead, mentor, and motivate the hotel staff, fostering a culture of exceptional guest service and teamwork.


• Manage budgeting, forecasting, and financial reporting for the property.


• Ensure compliance with all health, safety, and legal regulations, maintaining high standards of property upkeep and security.


• Drive marketing and sales initiatives to attract and retain guests, enhancing the hotel's brand presence.


• Develop and maintain strong relationships with guests, vendors, and local community stakeholders.


• Implement and monitor quality standards across all departments, including housekeeping, F&B, and front desk operations.


• Handle guest complaints and concerns professionally and effectively to ensure guest satisfaction.


• Oversee property maintenance and improvement projects to maintain the aesthetic and functional integrity of the hotel.

Requirements

• Minimum of 5 years of experience as a Hotel General Manager or Senior Assistant Manager in a comparable boutique or luxury hotel environment.


• Proven track record of successfully managing hotel operations and achieving financial goals.


• Strong leadership, communication, and interpersonal skills.


• Expertise in hotel management systems, including PMS, POS, and financial software.


• In-depth knowledge of hospitality operations, including front office, housekeeping, F&B, and sales & marketing.


• Excellent problem-solving and decision-making abilities.


• A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.


• Ability to work flexible hours, including weekends and holidays, as required by the demands of the hotel industry.


• A passion for delivering outstanding guest experiences and creating a memorable stay.


• Understanding of local market dynamics and customer preferences in East London .

Benefits

• Highly competitive salary with an attractive performance-based bonus structure.


• Comprehensive health, dental, and vision insurance plans.


• Retirement savings plan with company matching.


• Accommodation allowances or on-site housing options may be available.


• Significant discounts on hotel stays and dining across the client's portfolio.


• Opportunities for professional development and career advancement within a growing brand.


• A unique opportunity to manage a distinctive property in East London, Eastern Cape .


• Work in a creative and inspiring environment that values individuality.